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Information Technology Services
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88355 Requisition #

JOB PURPOSE:

 

Enterprise Technologies is one of Stanford's central IT organizations, providing computing and communication infrastructure as well as support for the teaching, learning, and business activities of the University. 

 

The SaaS API Engineer is a member of the new Enterprise Collaboration Platforms team in Enterprise Technologies. The SaaS API Engineer will help our new team empower the students, staff, and faculty of Stanford University to do more with people centric collaboration platforms like Microsoft 365, Google, Box, and Email messaging. The team is primarily responsible for the operation, configuration, and security of many of Stanford's cloud based SaaS and PaaS platforms. This includes but is not limited to ProofPoint, Azure/Office 365, Intune, Google Suite, and Box.com platforms. This is a key position within University IT, and is expected to provide technical expertise in a highly distributed technical environment. The right candidate will perform difficult or complex programming and analysis work typically involving multiproject leadership or broad responsibility. Contribute to all phases of a project, including systems analysis, program design, development, and implementation. Work on systems and programs typically covering two or more functions, large single functions, or major portions of large functions, interfacing with other complex systems and programs. Provide innovative programming and analysis skills.

 

The team is looking for a SaaS API Engineer with experience in cloud native applications and APIs. The individual would be well rounded and skilled with multiple SaaS platforms and a high comfort with Microsoft SaaS and PaaS technologies is preferred. Experience with Google Suite, Box, and Proofpoint technologies a plus. Looking for an individual who can integrate multiple systems via their native APIs and help build out Stanford’s API gateway. We are also looking for better ways to perform and automate everyday tasks on these platforms and to find someone to help us build out metrics driven systems which integrate with our unique application portfolio.

 

RESPONSIBILITIES:

 

The SaaS API Engineer will work closely as part of the team to develop, plan, build, support and secure Stanford's SaaS platforms and related infrastructure.  He or she will provide technical assistance, support, and guidance with Stanford’s SaaS and PaaS platforms, and be expected to solve operational problems with Stanford's Azure Active Directory, Office 365, Google Suite, Intune UEM, CASB, email security tools, and other cloud based components. Additional responsibilities include:

 

CORE DUTIES*:

 

  • Propose, conceptualize, design, implement, and develop solutions for difficult and complex applications independently.
  • Oversee testing, debugging, change control, and documentation for major projects.
  • Supervise professional staff, as necessary, working on all phases of application development projects.
  • Engage in long-term strategic planning sessions and participate in the definition of key scenarios, use cases, and end-user experiences.
  • Define complex application development administration and programming standards.
  • Design, code, deploy, and operate API based solutions.
  • Oversee the support, maintenance, operation, and upgrades of applications.
  • Troubleshoot and resolve complex technical problems.
  • Identify hard problems, evaluate the pros/cons of practical solutions, and drive decision making.
  • Review the physical design of existing systems for optimizing performance.
  • Lead projects, as necessary, for special systems and application development in areas of complex problems.
  • Work with other technical professionals to develop standards and implement best practices.
  • Diagnose and correct service and application issues.
  • Coach and mentor teammates on cloud design patterns and SaaS operations with hands-on ability to implement best practices or suggest improvements.
  • Configure systems based on approved designs of system and network security.
  • Monitor and analyze resource usage to recommend/develop enhancements to system capabilities and performance.
  • Lead technical projects and model the culture of the team.
  • Compare, evaluate, and implement new technologies, and integrate systems into the cloud environment.
  • Document systems for users, support as well as consulting personnel and developers.
  • Train personnel who provide support and consulting services to users.
  • Maintaining a general level of expertise in ProofPoint, AADDS, Exchange Online, Office 365, Intune, Azure, Google Suite, Box.com and other technologies.
  • Demonstrated experience with SaaS application integration with other apps (PowerApps, Flow, APIs, etc.).
  • Participating in 24x7 on-call support rotation.
  • Assist with the migration of data from on premise and cloud based files stores to various SaaS platforms using native tools, third party tools, and application APIs.
  • Help scale the SaaS platforms and reduce human intervention as needed by automating any repetitive operational activities and measuring normal operation of the platform.
  • Document and follow processes and procedures for the team and our systems. 
  • Participate in a rotational on-call program and enhance troubleshooting techniques to ensure quick resolution to service impacting issues.
  • Identify gaps in processes and tasks. Be an advocate of new ideas to drive continuous improvement.
  • Collaborating with the team on future direction and opportunities for new technology.
  • * - Other duties may also be assigned

MINIMUM REQUIREMENTS:

 

Education & Experience:

 

Bachelor's degree and eight years of relevant experience, or a combination of education and relevant experience.

 

Knowledge, Skills and Abilities:

  • Experience with multiple types of collaboration suite (Office 365, Google, Box.com, Slack) or expert knowledge in one.
  • Demonstrated experience in designing, developing, testing, and deploying applications.
  • In depth experience in PowerShell programming language.
  • Thorough understanding of all aspects of software development life cycle and quality control practices.
  • Demonstrated knowledge of security protocols and best practices.
  • Ability to define and solve logical problems for highly technical applications
  • Ability to manage shared resources and perform moderately complex tasks.
  • Ability to train others in best practice and operation fundamentals.
  • First hand experience with Google GSuite and Microsoft 365 APIs, especially Microsoft 365 and/or the Graph API is highly desired. Experience with the Microsoft Graph API and its use with O365 components such as SharePoint, Flow, and Outlook preferred.
  • Experience utilizing cloud based tools including Graph API, Power Automate, PowerShell, and other O365 tools integrated with O365 Exchange Online and supporting hybrid environments.
  • Knowledge of various Cloud service models, including PaaS and SaaS.
  • Experience with implementing automation to increase automation, improve monitoring, and lower human error. The ideal candidate will also have experience supporting other Office 365 services, such as SharePoint Online, and OneDrive. Proficiency in PowerShell, automation, and optimization of client computing environments is also desired.
  • Ability to recognize and recommend needed changes in user and/or operations procedures.
  • Excellent oral and written communication skills, excellent interpersonal skills and the ability to work calmly and effectively in pressure situations and manage time effectively in a changing environment, strong conceptual and logical abilities and strong planning and project abilities.
  • Demonstrated experience in managing complex environments and ability to focus on customer requirements.
  • Strong, demonstrated proficiency in the design, development, and operations of REST and Graph-based APIs, using API gateways, and API management.
  • Must be able to operate independently and as a productive part of a collaborative team framework both in the workgroup and across University IT teams, often simultaneously. 
  • Ability to creatively apply a unique combination of skills & knowledge to the support and maintenance of the Stanford systems environment
  • Ability to recognize and recommend needed changes in user and/or operations procedures.
  • Ability to recognize and recommend needed changes in user and/or operations procedures.
  • Experience with installation and configuration of API and messaging platforms is preferred.
  • Willing and able to learn modern technologies and open-source components to find the right tool for the job.
  • Experience with web technologies and knowledge of modern engineering practices like automated deployments with integrated quality gates and experience working with modern version control systems like Git.
  • Knowledge of object oriented programming is preferred.
  • Understanding and experience with information security in a distributed computing environment.

ADDITIONAL REQUIRED SKILLS:

  • Ability to automate common administration and management tasks through Windows PowerShell.
  • Experience developing solutions that span multiple Office365 services (e.g., SharePoint, Outlook, Graph API, One Note, One Drive, etc.)
  • Experience with Intune device management, device compliance, and access controls.
  • Comfort with public speaking is a plus. He or she should be able to give a detailed technical presentation.

Certifications and Licenses:

 

None

 

PHYSICAL REQUIREMENTS*:

  • Constantly perform desk-based computer tasks, grasp lightly/fine manipulation.
  • Frequently sit, grasp lightly/fine manipulation.
  • Rarely use a telephone, lift/carry/push/pull objects that weigh up to 10 pounds.
  • Occasionally stand/walk, twist/bend/stoop/squat, reach/work above shoulders, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.
  • Rarely kneel/crawl, climb (ladders, scaffolds, or other, grasp forcefully, use a telephone, writing by hand, lift/carry/push/pull objects that weigh 21>40 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

 

WORKING CONDITIONS:

  • Exposed to high voltage electricity, noise >80dB TWA, confined spaces, hot temperatures, heavy metals.
  • May work extended hours, evening, and weekends.

WORK STANDARDS:

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

We are not able to provide sponsorship or relocation for this position.

Why Stanford is for You:

  • Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun! Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts, and more.
  • Redwood City. Our new Stanford Redwood City campus, opened in Spring 2019, is the workplace for approximately 2,700 staff, including University IT, whose jobs are important to supporting the University’s mission. The campus offers amenities such as onsite cafes and a dining pavilion, a high-end fitness facility with an outdoor pool, and a childcare center for Stanford families.

 

Stanford University’s commitment to safely and effectively meet the public health challenge presented by COVID-19 extends to ensuring University employees may work from home, or another off-site location, where determined appropriate, whenever necessary through the end of June 2021. The department will give reasonable notice when employees are expected to return to work at the Redwood City campus.

 

We are not able to provide sponsorship or relocation for this position.

 

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

 

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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