Stanford University Libraries is seeking a full-time Electronic Resources Access Coordinator to join the Acquisitions Department. The Libraries values are rooted in a commitment of mutual respect, the idea that every member of the staff has something to contribute, and that learning is constant. We seek a team member who is ready to share their skills and perspectives.
About Stanford University Libraries:
Stanford University Libraries is a network of over 15 libraries with over 400 employees. We are committed to fueling the teaching, learning and research across Stanford by acquiring, stewarding, and making available a robust collection, currently in excess of 12 million items. Everyone in the organization plays a vital role in fulfilling that objective. Our dedication to discoverability and information management also has us engaged in dynamic global partnerships. We are constantly building and strengthening our organization, and we recognize striving for excellence is a marathon and not a sprint. We are constantly trying to strike the right pace, and admit there are times when we find ourselves at a fast jog. While we hope to always find candidates who fit within our organization, what we truly seek is someone who will add to our culture, our profession as well as the greater academic arena. We are invested in the success of our teams and the individuals who represent Stanford University Libraries.
About the Position:
As a member of the Electronic Resources Unit, the Electronic Resources Access Coordinator supports the full life cycle of Stanford University Libraries’ licensed electronic resources, with a strong focus on access, discoverability, and technical problem resolution. The Coordinator works closely with Electronic Resources and Ordering staff, Metadata librarians, bibliographers, campus IT, and external vendors to ensure reliable access, availability, and accurate representation of electronic content in library discovery and delivery systems. This role requires strong analytical skills, technical aptitude, and the ability to work both independently and collaboratively in an environment shaped by rapidly evolving technologies, platforms, and systems.
Core Duties*:
● Troubleshoots and resolves complex technical issues reported by Stanford faculty, students, and staff.
● Proactively identifies and resolves missing content, broken links, platform issues, access discrepancies, and proxy- and SSO-related problems during both initial activation and ongoing maintenance.
● Works with vendors, publishers, service providers, Digital Library Systems and Services department, and campus IT to diagnose and resolve complex authentication and access issues.
● Investigates vendor reports of excessive downloading or other security concerns and collaborates with content providers, University IT, and patrons to resolve issues.
● Serves as a technical administrator for platforms hosting content acquired by Stanford University Libraries; sets up and maintains administrative accounts for electronic resource platforms and vendor databases.
● Manages and updates institutional IP address ranges in vendor and publisher platforms to ensure seamless IP-based access.
● Maintains and supports user-facing systems and technologies that enable off-campus access (e.g., EZproxy, Lean Library, SearchWorks configurations); works with technology providers to resolve complex issues.
● Collaborates with University IT and content providers on the implementation and ongoing maintenance of SSO integrations.
● Manages the full access lifecycle for licensed electronic resources, including activation, maintenance, and deactivation for new acquisitions, renewals, and cancellations.
● Maintains electronic holdings data across library systems, discovery tools, knowledge base, and vendor platforms; analyzes entitlement lists, license terms, and vendor documentation to support accurate activation, visibility, and maintenance decisions.
● Coordinates with the Metadata Department and bibliographers to ensure accurate description and optimal discoverability of e-journals, databases, datasets, e-books, and other electronic formats.
● Initiates and supports metadata package loading by reviewing order and licensing information, determining appropriate metadata sources, and communicating requirements to Metadata librarians.
● Proactively audits e-book packages to verify metadata accuracy and content availability; troubleshoots and claims missing records or content.
● Independently and in collaboration with the Electronic Resources Librarian, makes access decisions for resources that fall outside standard access models.
● Corresponds with vendors, publishers, and service providers regarding activation, access, and technical issues.
● Communicates regularly with Collections, Acquisitions, Metadata, and other library staff throughout the activation and maintenance process.
● Runs reports and analyzes holdings, license, and usage data to respond to internal inquiries and support decision-making.
● Trains and supports library staff in technical troubleshooting, electronic resource tracking, activation, and access-related workflows.
● Creates and maintains documentation, guidelines, and troubleshooting procedures related to electronic resource access.
● Analyzes existing workflows and recommends process improvements to increase efficiency, consistency, and service quality.
* - Other duties may also be assigned
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
MINIMUM REQUIREMENTS
Education and Experience:
· Bachelor’s degree plus one or more years of experience in an academic library, or equivalent combination of education and relevant experience.
Minimum Knowledge, Skills and Abilities:
· Excellent analytical and problem-solving skills
· Strong commitment to quality customer service
· Ability to work independently and prioritize and manage complex, concurrent issues
· Strong technical aptitude and attention to detail
· Effective written and verbal communication skills
· Ability to apply judgment in choosing procedures and evaluating alternatives
· Adaptability in a rapidly changing technical environment
Other Relevant Knowledge, Skills, and Abilities May Include:
· Experience with linking technologies and knowledgebases, particularly EBSCO Holdings Management and Full Text Finder
· Experience using Electronic Resources and Acquisitions components of a Library Services Platform, particularly FOLIO
Physical Requirements:
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Working Conditions:
· May work in confined spaces and at heights 4-10 feet; be exposed to dust and mold.
Work Standards:
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
The expected pay range for this position is $37.84 to $46.06 per hour. Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package.
Why Stanford is for You:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
● Freedom to grow. We offer career development programs, tuition reimbursement, and course auditing. Join a TedTalk, watch a film screening, or listen to a renowned author or global leader speak.
● A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
● A healthier you. Choose from hundreds of health or fitness classes at our world-class exercise facilities. We provide excellent health care benefits.
● Discovery and fun. Stroll through historic sculptures, trails, and museums.
● Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.
Track your opportunities.
My Submissions University Libraries, Stanford, California, United States
📁 Library
Post Date: 7 hours ago
I love that Stanford is supportive of learning, and as an education institution, that pursuit of knowledge extends to staff members through professional development, wellness, financial planning and staff affinity groups.
Nora Cata
School of Engineering
I get to apply my real-world experiences in a setting that welcomes diversity in thinking and offers support in applying new methods. In my short time at Stanford, I've been able to streamline processes that provide better and faster information to our students.
Phillip Cheng
Office of the Vice Provost for Student Affairs
Besides its contributions to science, health, and medicine, Stanford is also the home of pioneers across disciplines. Joining Stanford has been a great way to contribute to our society by supporting emerging leaders.
Denisha Clark
School of Medicine
I like working in a place where ideas matter. Working at Stanford means being part of a vibrant, international culture in addition to getting to do meaningful work.
Laura Lind
Office of the President and Provost
Join Stanford in shaping a better tomorrow for your community, humanity and the planet we call home.