Director, IT Infrastructure Services

Additional Qualifications:

• Bachelor’s degree in Computer Science, Business, or related field and eight (8) years of increasingly technical work experience; or a combination of education and relevant experience.
• Experience with network, telecom and/or business information systems.
• 5+ years experience in a Director or senior leadership role managing a technical service management and delivery team.
• 5+ years experience with network, telecom and/or business information systems.
• Knowledge of current industry issues and experience with developing solutions that drive business impact and include technology enablement.
• Demonstrative experience with stakeholder relationship management and presence.
• Achieved results in a constantly evolving environment, through influence and communication at the most senior levels in an organization.
• Proven focus on building and handling key stakeholder relationships to help drive greater client satisfaction and business alignment.
• Ability to bridge the gap between technology and business processes through the development of strong relationships between multiple and distributed functional and technical groups.
• Achieved operational excellence in service delivery execution and management.
• Ability to lead multiple projects and senior partners concurrently, by deploying consulting methodology and project management.
• Track and report the performance of service delivery and operations by collecting and monitoring metrics and ensuring that performance aligns with defined business targets or SLAs. Observe trends that could inform opportunities for process improvement.
• Superior verbal and written communication skills.

Desired Qualifications:

• 5+ years experience defining, evaluating, delivering, and supporting technology solutions.
• Experience leading teams responsible for the delivery and support of voice services.
• Experience in the healthcare industry

Why Stanford is for you:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TEDTalk, film screening, or listen to a renowned author or global leader.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall or choose from hundreds of health and fitness classes at our excellent exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts, and more!

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.