88755 Requisition #

The Stanford Cancer Institute (SCI) is one of an elite number of National Cancer Institute-Designated Comprehensive Cancer Centers in the country, and is a prominent, dynamic, growing and complex Institute within the Stanford University School of Medicine.  The SCI actively works to build synergies and collaborations among faculty with cancer-relevant expertise from four Schools and over 30 departments across Stanford University.  We seek a Cancer Clinical Trials Office (CCTO) Research Services Process Manager to help us enact our mission to reduce cancer mortality through comprehensive programs of cancer research, treatment, education and outreach.  Given the SCI’s mission, breadth, and depth, it employs over 320 staff members in a fast-paced, team-oriented, and forward-thinking environment with tremendous opportunities for personal and professional growth.  The CCTO is an integral component of the Stanford Cancer Institute since the vital work performed there enables our adult and pediatric cancer centers to translate research from the laboratory into the clinical setting.  You will be working with an unparalleled leading edge community of faculty and staff who are fundamentally changing the world of health care in the cancer arena. 

Reporting to Associate Director, CCTO Research Services, the CCTO Research Services Process Manager will be conversant in the goals, mission and priorities of the Institute, and utilize this knowledge to successfully execute the responsibilities of this position.  This position is responsible for management of key components of the cancer clinical research infrastructure for cancer.  Specifically, the Process Manager administers and maintains the study prescreening platform, XpertTrial.  This innovative platform facilitates identification of appropriate clinical research studies based on specific parameters of a patient.  The Process Manager manages this application end to end including interacting with the vendor, managing access, scouring study protocols to accurately capture relevant eligibility criteria to be entered into the database and ensuring the accuracy of information accessed by clinical research investigators, study teams, hospital clinic staff and others.  With the knowledge of each protocol, the Process Manager also sets the protocol up in the OnCore system.

The CCTO Research Services Process Manager manages the CCTO Research Services Intake process including reviewing all submissions in detail to ensure the information and appended documents are complete and accurate for downstream work of the CCTO Finance, Regulatory, OnCore and Scientific Review Committee teams.  The Process Manager liaises with investigators and study team members when questions arise related to the CCTO Intake process or status of CCTO Research Services deliverables.  This position evaluates the adequacy of the REDCap database utilized for the Intake process and makes appropriate modifications to streamline the information collection, and ensure accuracy and completeness with input and vetting from other stakeholders. 

The CCTO Research Services Process Manager will track and analyze data relevant to each service group established metrics.  The Process Manager will oversee a dashboard summary of relevant data to facilitate transparency of service deliverables to investigators, clinical research groups and other customers.  In addition, the Process Manager coordinates communications between CCTO Research Service groups and the Stanford Health Care Coverage Analysis team to ensure all information is provided and deliverables are met in the agreed upon timeframe.

Duties include:

  • Independently implement, administer and evaluate day-to-day activities of the unit, function or program by identifying and executing tasks and objectives, making recommendations that impact policies and programs, and assigning resources to achieve the goals of the program.
  • Collect, records and analyze data, create reports, review and explain trends; formulate and evaluate alternative solutions and/or recommendations to achieve the goals of the program or function.
  • Analyze and interpret policies; develop, revise and implement procedures for program or function
  • Represent the program or function as the key contact and subject matter expert within the department, unit or school. Commit resources and provide information and/or training. May also represent the program or function to external/internal stakeholders and constituencies.
  • Oversee, coordinate, and perform technical aspects of project, with guidance, based on type of Process Manager support required (e.g., engineer, quality, scheduler).

* - Other duties may also be assigned


  • Ability to understand clinical research study protocol documents
  • Familiarity with common medical terminology
  • Exceptional attention to detail
  • Strong collaboration skills
  • Previous experience with RedCap database
  • Clinical Research Management or Clinical Trials Design certification



Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.



  • Demonstrated ability to prioritize own work and multi-task.
  • Demonstrated excellent organizational skills.
  • Demonstrated ability to take initiative and ownership of projects.
  • Ability to communicate effectively both orally and in writing.
  • Ability to routinely and independently exercise sound judgment in making decisions.
  • Demonstrated experience working independently and as part of a team.
  • Relevant subject matter knowledge.
  • Ability to direct the work of others, for jobs requiring supervision.






  • Constantly perform desk-based computer tasks.
  • Frequently stand/walk, sitting, grasp lightly/fine manipulation.
  • Occasionally use a telephone.
  • Rarely lift/carry/push/pull objects that weigh 11-20 pounds.


* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.



  • Occasional evening and weekend hours.



  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.


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