Information Technology Services
102650 Requisition #

The candidate will be a member of the Communication Technologies team within the University IT (UIT), IT Infrastructure (ITI) organization. ITI provides Unified Communications, Call Center, and Web Conferencing services to include ZOOM and Cisco WEBEX to Stanford University, Stanford Health Care, and Stanford Medicine Children’s Health environments.

As a TIER 2/3 level position, the candidate must demonstrate their ability to work with minimal guidance at the ADMIN LEVEL systems access to administer the DESIGN, CONFIGURATION, DEPLOYMENT, OPTIMIZATION, TROUBLESHOOTING, and MAINTENANCE of a highly complex ZOOM and Cisco WEBEX web conferencing environment.



  • Provide TIER 2/3 level support for ZOOM and Cisco WEBEX services.
  • Demonstrate admin level access and familiarization with ZOOM Admin Portal and WEBEX Control Hub administration.
  • Demonstrate familiarization and experience with access roles and privileges administration for both ZOOM Admin Portal and WEBEX Control Hub access.
  • Demonstrate familiarization and experience with the administration of USER and ROOM license management via both ZOOM Admin Portal and WEBEX Control Hub.
  • Advanced familiarity with ZOOM and WEBEX features, settings, user experience and general troubleshooting.
  • Demonstrate advanced familiarization and experience with the configuration, installation, and troubleshooting of ZOOM and WEBEX desktop and mobile apps.
  • Demonstrate familiarization and experience with Cisco Unified Communications Manager (CUCM) Device configuration, deployment, and troubleshooting, particularly for Cisco WEBEX codec device types.
  • Demonstrate familiarization and experience with Cisco Expressway Series configuration and troubleshooting.
  • Familiarity with UC/Telephony dial plan/search rules configuration and troubleshooting.
  • Demonstrate familiarization and troubleshooting experience with interpreting SIP protocol/ladder events and logs.


  • Technically astute with the fundamentals and principles of Telephony, Unified Communications, and Web Conferencing technologies
  • Technical understanding of L2/L3 TCP/IP Networking/Protocols and Firewall security
  • Proficient with technical documentation/diagram tools such as Microsoft Office, Visio, etc.
  • Demonstrate excellent communication skills both verbally and written.
  • Familiarization with ITIL practices Change Management, Incident Processes, etc.



  • Bachelor's degree and five (5) years of relevant experience, or a combination of education and relevant experience.



  • This position has a HYBRID requirement where the candidate will have an agreed upon HYBRID agreement that will require a combination of ONSITE and WORK AT HOME workdays on a weekly basis.



The expected pay range for this position is $135,000 - $145,000 per annum.


Stanford University provides pay ranges representing its good faith estimate of what the university resonantly expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.


At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.


Why Stanford is for you:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!


The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.


Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a contact form.


Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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Business Affairs: University IT (UIT), Stanford, California, United States

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Business Affairs: University IT (UIT), Stanford, California, United States

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