Canvas User Support Specialist

🔍 Vice Provost for Teaching and Learning, Stanford, California, United States

📁: Information Technology Services

📅   : Oct 08, 2018 Post Date

📅   : 80789 Requisition #

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MINIMUM REQUIREMENTS:

Education & Experience:

Two-year college degree and five years of relevant experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

Expert knowledge of the Canvas LMS.
Experience with installing and configuring LTI tools
Must have advanced level expertise in diagnostic techniques for problem-solving and troubleshooting.
Ability to plan effectively and to manage/supervise projects and work queues.
Ability to provide excellent client service.
Ability to lead projects requiring technical expertise and creativity in analysis and deployment of technology.
Strong attention to detail and ability to learn new technologies quickly.
Excellent time management and project management skills. Demonstrated ability to manage a complex workload, prioritize tasks, and use good judgment in providing services based on goals.
Excellent customer service skills, strong interpersonal skills, and the ability to build strong working relations with a diverse audience, including varying levels of technical expertise, of faculty, staff, and students.
Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.

Other Relevant Knowledge, Skills and Abilities May Include:

Excellent leadership skills.

Certifications and Licenses:

None

PHYSICAL REQUIREMENTS*:

Constantly perform desk-based computer tasks.
Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

May require extended hours and weekends, on-call rotation.
Occasional overnight travel.

WORK STANDARDS:

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

Additional Information