University IT Service Desk Supervisor

🔍 Business Affairs: University IT (UIT), Redwood City, California, United States

📁: Information Technology Services

📅   : Aug 28, 2023 Post Date

📅   : 100466 Requisition #

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Qualifications

Education & Experience:

Bachelor's degree and three years of relevant work experience, or a combination of education and relevant experience.

Knowledge, Skills, and Abilities:

Understanding of relevant technical knowledge and problem resolution.
Strong customer relationship skills, and consensus-building skills.
Ability to establish effective working relationships in a diverse environment.
Ability to motivate and mentor staff.
Demonstrated project management skills.

Certifications and Licenses:

None

The expected pay range for this position is $129,000 to $140,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

PHYSICAL REQUIREMENTS*:

Constantly perform desk-based computer tasks.
Frequently sit, grasp lightly/fine manipulation.
Occasionally stand/walk, and use a telephone.
Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:

May require extended hours and weekends, on-call rotation
Service Desk hours are 7am-6pm, Monday-Friday
Work location: Stanford Redwood City, Cardinal Hall
Hybrid eligible

WORK STANDARDS:

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

*Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

*The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Additional Information