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Information Technology Services
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86334 Requisition #
Thanks for your interest in the UIT Service Desk Tech / Team Lead position. Unfortunately this position has been closed but you can search our 179 open jobs by clicking here.

MINIMUM REQUIREMENTS:


Education & Experience:

Two-year college degree and two or more years of relevant work experience, or a combination of education and relevant experience.


Knowledge, Skills and Abilities:

  • Strong communication and interpersonal skills.

  • Ability to provide excellent customer service.

  • Ability to apply diagnostic techniques for problem troubleshooting.

  • Experience with Service Now ITSM system a plus.

  • Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.

 

Certifications and Licenses:

None


PHYSICAL REQUIREMENTS*:

  • Constantly perform desk-based computer tasks.

  • Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.

  • Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.

  • Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.


* - The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.


Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.


Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.


WORKING CONDITIONS:

  • May require extended hours and weekends, on-call rotation

WORK STANDARDS:

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, https://adminguide.stanford.edu.

 

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