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MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor’s Degree and four years of relevant experience or combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Demonstrates leadership traits including effective communication, supervisory skills, and the ability to manage workflow.
- Demonstrates excellent problem solving and decision making skills to effectively solve and respond to complicated requests.
- Excellent customer service experience and a proven ability to meet performance standards.
- Ability to communicate effectively in English both verbally and in writing with individuals and groups of diverse backgrounds
- Ability to work independently and as a member of a team.
- Excellent attention to detail and accuracy.
- Able to use authority, knowledge and judgment to effectively respond to complicated requests.
- Ability to multi task.
- Ability to learn policies and procedures and correctly provide that information to customers and use information to make sound decisions.
- Strong computer skills such as Microsoft Office (Outlook, Word, Excel, and PowerPoint).
Certifications and Licenses:
- Valid California Driver’s License
PREFERRED QUALIFICATIONS:
- Familiarity with the Stanford campus is a plus
SPECIAL CONDITIONS OF EMPLOYMENT:
- Ability to drive a golf cart
- Occasionally work evening hours and maybe weekends
PHYSICAL REQUIREMENTS*:
- Frequently stand/walk, sit, perform desk based computer tasks, use a telephone, and grasp lightly/fine manipulation.
- Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds, writing by hand, sort/file paperwork.
- Rarely kneel/crawl.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
WORK STANDARDS:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Applicants are required to upload a cover letter and résumé to be considered for this opening.
About the OAE
The Office of Accessible Education (OAE) is the campus office designated to work with Stanford students with disabilities, at both the undergraduate and graduate levels (including the professional schools.
Experience a culture of excellence.
Stanford University, located in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Supporting that mission is a staff of more than 10,000, which is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends and benefits that increase financial stability and promote healthy, fulfilling lives. An award-winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers.
Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, driving record.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Finalist candidate must successfully pass a pre-employment background check.