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Information Technology Services
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86116 Requisition #
Thanks for your interest in the Telecommunications Attendant Trainee position. Unfortunately this position has been closed but you can search our 285 open jobs by clicking here.


Qualifications

  • Ability to multitask, exercise tact, diplomacy, good judgment under pressure, and to hold information confidentially such as patient information, according to HIPAA (patient privacy rules).

  • Ability to operate telecommunications equipment, with demonstrated keyboarding skills (corrected typing rate of 40-50 WPM), head set, phone usage and basic computer (PC or MAC) skills.

  • Ability to communicate clearly, concisely and effectively with callers, clients, staff and management.

  • Ability to work and communicate effectively in a team environment.

  • Experience working in a customer service environment, with demonstrated ability to handle high call volumes, use multiple phone lines, 2-way radio usage, preferably in a University and/or a Medical Center setting.

  • Preference would be to have hands-on experience with MS Windows systems and complex console operations, such as the Spok System which interfaces with the University registry, paging systems, hospital public address system, automatic call distribution (ACD system).

  • Polished and courteous telephone manner with clear speaking voice.

  • Excellent speaking, writing and spelling of the English language.

  • Flexibility to work any and all shifts (Day, Swing, Owl) any day of the week 24/7 including Holidays.

  • Ability to sit for up to three hours at a time, and to use a headset.

  • A high school diploma is required.

 

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

 

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

 

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

 

We are not able to provide relocation or sponsorship for this position.

 

Thank you for your interest in Operator Services!

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