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Job Code: 4744

Job Grade: G


Note: Not all unique aspects of the job are covered by this job description

 

JOB PURPOSE:

Under general direction, process a wide variety of analytical data and produce routine, single data sources’ information requests.


SPECIFIC DUTIES:

  • Manage Parking & Transportation Services’ (P&TS) transit pass program and conduct TDM and marketing analyses by developing and maintaining SQL and Python scripts.
  • Create weekly new employee imports for employee orientations and issue transit passes to new employees.
  • Respond to customer inquiries, including via phone and email, as well as staffing P&TS events and new employee orientations at the Welcome Center.
  • Provide guidance to customer service staff on established TDM policies, processes and procedures.
  • Research and identify technical solutions, including troubleshooting software and equipment requirements and independently implementing solutions or recommending a course of action.
  • Develop graphs, reports, and data by writing programing scripts or utilizing the P&TS customer database and software tools. Present reports, data and analysis to inform management decisions.
  • Work independently with the Planning and Analysis team to identify system and program options and requirements, then identify and implement solutions to meet business needs.  This includes the ongoing transition of our customer database to NuPark/Passport.
 

CORE DUTIES*:

  • Identify and select usable data from subtle and complex data patterns. Assess and produce relevant, standard, or custom information (reports, charts, graphs and tables) from structured data sources by querying data repositories and generating the associated information.
  • Design methods to validate data to ensure high quality product. Explore creative approach to using data based on technical expertise of available data. Distribute reports to applicable agencies, researchers, management and other internal end-users and provide interpretation of data when needed.
  • Develop and produce dashboards, key performance indicators, and other recognized metrics used to monitor and report organizational performance. Collect and analyze metric data.
  • Collect, manage and clean datasets using an extraction and reporting programming language to ensure data integrity
  • Research and reconcile data discrepancies occurring among various information systems and reports.
  • Collaborate with data managers to define and implement data standards and common data elements for data collection.
  • Identify new sources of data and methods to improve data collection, analysis and reporting.
  • May test prototype software and participate in approval and release process for new software.

* - Other duties may also be assigned

 

MINIMUM REQUIREMENTS:

 

Education & Experience:

 

Bachelor's degree or a combination of education and relevant experience. Experience in a quantitative discipline such as economics, finance, statistics or engineering.

 

Knowledge, Skills and Abilities:

  • Basic knowledge and demonstrated experience using and applying analytical software, database management system software, database reporting software, database user interface and query software, and data mining software.
  • Experience using Python and SQL. Experience with ArcGIS and Adobe Creative Suite is desirable.
  • Ability to collect data using a variety of methods, such as data mining and hardcopy or electronic documentation study, to improve or expand databases.
  • Strong listening, verbal and written communication skills.
  • Ability to manage multiple activities in a deadline-oriented environment; highly organized, flexible and rigorous attention to detail.
  • Ability to use logic to calculate data; efficiently construct a database or scrutinize the form of a question.
  • Ability to work with data of varying levels of quality and validity.
  • Demonstrated ability to produce data in a clear and understandable manner meeting user requirements.
  • Ability to work effectively with multiple internal and external customers.


Certifications and Licenses:

  • None
 

PHYSICAL REQUIREMENTS*:

  • Constantly perform desk-based computer tasks.
  • Frequently sit, sort, file paperwork or parts, grasp lightly, and use fine manipulation, lift, carry, push and pull objects that weigh 10 pounds or less.
  • Occasionally write by hand, twist, bend, stoop and squat.
  • Rarely stand, walk, reach or work above shoulders and use a telephone.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

 
 

WORKING CONDITIONS:

  • May work extended hours during peak business cycles.
 

WORK STANDARDS:

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

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