Student Services Officer

MINIMUM REQUIREMENTS:

Education & Experience:

Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Strong communication skills to communicate information clearly and effectively to internal and external audiences, client groups, and management.
• Advanced analysis and problem-solving skills.
• Advanced computer skills, including experience with Microsoft Office Suite.
• Advanced customer service skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

DESIRED REQUIREMENTS*:

• Ability to promote diversity, multiculturalism, and inclusion in the execution of role.
• Successfully combine hard (e.g., technical knowledge, critical and analytical thinking, problem solving) and soft skills (e.g., people skills, communication, such as active listening, interpersonal and intrapersonal relationship, teamwork, emotional intelligence, collaboration/conflict management) to meet position requirements.
• Demonstrates a wide range of people (or soft skills) to build and sustain respectful and collaborative relationships/networks, internal and external to R&DE.
• Demonstrates effective emotional intelligence, especially in situations with time constraints.

Certifications and Licenses:

Requires valid California State Driver’s License

PHYSICAL REQUIREMENTS*:

• Frequently sit, perform desk-based computer tasks.
• Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:

• None

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford’s colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

"Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job." 

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.