Student Services Center Specialist (1 Year Fixed-Term)

To be successful in this position, you will bring:

• Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.
• Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
• Advanced analysis and problem-solving skills: Ability to assess, analyze, resolve problems using University systems, processes, and interpretation of policies. Ability to take initiative and to independently resolve issues where appropriate.
• Advanced customer service skills.
• Advanced computer skills, including experience with Microsoft Office Suite and Google applications.
• Relevant computer systems/technology experience with production enterprise applications and reporting and data analysis tools. Past experience in PeopleSoft (Student Records and GFS), ServiceNow and Flywire preferred.
• Understanding of financial transactions.
• Ability to ensure and apply compliance with legal, financial, and university policies and external regulations: An understanding of Federal Student Loan regulations, privacy regulations (FERPA), and collection regulations is highly desired. Must be cognizant of and have the ability to enforce the internal controls implemented in the Student Services office.

In addition, our preferred requirements include:

• You have a strong, proactive, patient, and dedicated customer service attitude, including the ability to work effectively with a broad spectrum of students, staff, parents, other departments, and external vendors.
• You have a temperament to provide excellent customer service and collaborate effectively during stressful and busy times, with many interruptions.
• You thrive in a fast-paced work environment: self-motivated, flexible, and organized. You habitually show high productivity, learn quickly and prioritize effectively.
• You have a team-oriented personality.
• You reliably maintain confidentiality in working with sensitive student information, both academic and financial.
• Some background in finance, with an understanding of accounting principles, is highly desired.

PHYSICAL REQUIREMENTS:

• Constantly perform desk-based computer tasks.
• Frequently sitting.
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.
• Rarely twist/bend/stoop/squat, kneel/crawl.

WORKING CONDITIONS:

• This is a hybrid position which requires 2-3 days of on-site work per week, or more during peak times.
• The university requires all staff to be fully vaccinated for COVID-19 and provide proof of vaccination prior to their start date, unless granted a medical or religious accommodation.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $66,100 to $88,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

How to Apply

We invite you to apply for this position by clicking on the “Apply for Job” button.

To be considered, please submit your résumé and a targeted, one-page cover letter along with your online application. Applications received without a resume and targeted one-page cover letter that tells us why you are interested in this position will not be considered.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law