Student Housing Technical Training and Development Manager

Qualifications - External

MINIMUM REQUIREMENTS:

Education & Experience:

Bachelor’s degree and three years of relevant experience, or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Possess leading subject matter expertise on talent management problems and practices; advise and make recommendations to management.
• Expertise and experience developing and implementing effective talent management solutions, including learning and development, performance management, and organizational effectiveness.
• Demonstrated ability to establish a strong partnership with the human resources partners and other members of the management team.

• Strong program/project management skills and experience.

• Ability to build the confidence of others through open communication and respectful behavior.
• Ability to connect with customers, partners, suppliers, and colleagues across functions to achieve significant results.
• Excellent interpersonal and communication skills, integrity, and self-confidence.
• Strong influencing capability: able to skillfully influence peers, colleagues, and vendors to promote and sell ideas; ability to build broad-based relationships across the organization.
• Proficiency with standard desktop applications for word processing, spreadsheets, and presentations.
• Deploy a measurement system to track and report progress of training development to management on a consistent frequency basis.
• Maintain and upkeep records of trainings within the department that help support management in assessment of training gaps and overall learning.
• Ability to research, extract, analyze, and manipulate data with minimal supervision and communicate results proactively.
• Support in providing data and recommendations that foster workforce planning, organization effectiveness, and performance management.
• Create and construct appropriate processing systematic mechanisms, that implement a culture of sustainable learning and development.
• Demonstrated ability to provide engaging training programs for diverse groups of individuals and spanning from, entry-level to senior management positions and bargaining unit employees.
• Strong public speaking skills, ability to relate to a diverse audience. Serve as a liaison or facilitator in meetings and trainings.

Preferred Qualifications:

• Experience in a university environment is desirable; experience in a student housing environment is highly preferred.
• Experience working in a custodial operation.

• Demonstrated experience and understanding of adult education
• Preferred experience in a multi-lingual and diverse work groups
• Preferred knowledge of, and ability to train to, technical side of custodial operations: correct cleaning practices, proper use of chemicals, tools, and equipment; use of personal-protective equipment (PPE); efficient and effective ways to clean space based on time and motion; etc.

• Ability to communicate in a respectful behavior with all customers, partners, suppliers, and colleagues across all functions to achieve significant results.

• Ability to promote diversity, multiculturalism, and inclusion in the execution of role.
• Successfully combine hard (e.g., technical knowledge, critical and analytical thinking, problem solving) and soft skills (e.g., people skills, communication, such as active listening, interpersonal and intrapersonal relationships, teamwork).
• Demonstrates effective emotional intelligence, political astuteness, ability for independent decision-making, sound judgement, experience in student development, and a proven aptitude for excellent customer service skills
• Excellent oral and written communication skills.
• Spanish speaking preferred

Certifications and Licenses:

• Valid California Non-commercial Driver’s License.

PHYSICAL REQUIREMENTS*:

• Frequently stand/walk, sit, perform desk-based computer tasks, use a telephone, and grasp lightly/fine manipulation.
• Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork, lift/carry/push/pull objects that weigh up to 40 pounds.
• Occasionally kneel/crawl.
• Frequently operate foot and/or hand controls.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

• Travel on campus to schools/units/buildings.
• Must wear personal protective equipment as defined/required by job assignments.
• May rarely be exposed to high voltage electricity, radiation or electromagnetic fields, lasers, noise > 80dB TWA, allergens/biohazards/chemicals /asbestos, or heavy metals
• May rarely work in confined spaces or at heights ≥10 feet.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.