Thanks for your interest in the Service Desk Supervisor - IT position.
Unfortunately this position has been closed but you can search our 630 open jobs by
MINIMUM REQUIREMENTS:
Education & Experience:
Two-year college degree and five years of relevant experience or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Ability to lead, motivate, and mentor staff.
- Strong technical experience and problem resolution with some of the application portfolio such as Office 365, Google Drive, One Drive, Duo Mobile, Adobe, Cisco Jabber, Cisco Any Connect VPN, VMWare Fusion, SLACK, BigFix, Trirga, EATEC, Reserve, Kronos time clocks, Oracle Opera, Kinetix, Crash Plan, Intelligent Hub, and Zoom.
- Strong technical understanding and problem resolution supporting hardware devices such as Apple tablets, Visix digital display players, Dell and Mac laptops, HP printers, monitors and iPhones.
- Strong customer relationship skills, consensus building skills and ability to provide excellent client service.
- Ability to establish effective working relationships in a diverse environment.
- Ability to lead projects, requiring technical expertise and creativity in analysis and deployment of technologies.
- Excellent oral and written communication skills, with the ability to communicate complex technical issues to
non-technical users.
- Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution troubleshooting.
- Ability to multi-task.
Certifications and Licenses:
- ITIL Foundations v3 certification and/or training.
PHYSICAL REQUIREMENTS*:
- Constantly perform desk-based computer tasks.
- Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying
equipment.
- Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
- Occasionally kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, soft/file paperwork or parts,
grasp forcefully
- Visual acuity including color vision.
- Ability to obtain and maintain a California Non-commercial Class license.
- Consistent with its obligations under the law, the University will provide reasonable accommodation to any
employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS:
- May work extended hours, evenings and weekends.
WORK STANDARDS:
- Interpersonal Skills: demonstrates the ability to work well with Stanford colleagues and clients and with
external organizations.
- Promote Culture of Safety: demonstrates commitment to personal responsibility and value for safety;
communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not
limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
"Consistent with its obligations under the law, the
University will provide reasonable accommodation to any employee with a
disability who requires accommodation to perform the essential functions of the
job."
Job Code: 4733
Job
Grade: I