Senior Support Services Analyst

🔍 Residential & Dining Enterprises, Stanford, California, United States

📁: Information Technology Services

📅   : Apr 12, 2022 Post Date

📅   : 94011 Requisition #

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MINIMUM REQUIREMENTS:

Education & Experience:

Two-year college degree and two years of relevant experience or a combination of education and relevant experience

Knowledge, Skills and Abilities:

Excellent customer service skills and technical resolution skills.
Strong technical experience with Windows 7/10, Mac OS X, and iOS operating systems.
Strong technical experience and problem resolution with the application portfolio such as Office 365, Google Drive, One Drive, Duo Mobile, Adobe, Cisco Jabber, Cisco Any Connect VPN, VMWare Fusion, SLACK, BigFix, IBM TRIRIGA, EATEC, Reserve, Kronos time clocks, Oracle Opera, Kinetix, Crash Plan, Intelligent Hub, and Zoom.
Good technical experience and ability to troubleshoot a variety of audio/visual and teleconferencing equipment including but not limited to video cameras, video projection, and videoconferencing.
Ability to manage a variety of simultaneous projects within tight deadlines, excellent organizational and time management skills.
Excellent interpersonal skills, sound judgment, and diplomacy required to interact effectively with and provide customer service to a broad audience.
Ability to work independently as well as effectively in a collaborative team environment.
Ability to resolve issues quickly and make decisions that meet university objectives, in a collaborative culture.
Preferred: ITIL Foundations v3 certification and/or training.
Ability to obtain and maintain a California Non-commercial Class license.

Certifications and Licenses:

None

PHYSICAL REQUIREMENTS*:

Constantly perform desk-based computer tasks.
Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
Kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, soft/file paperwork or parts, grasp forcefully.

*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

On-Call Rotation. May work extended hours, evenings and weekends.

WORK STANDARDS:

Interpersonal Skills- demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety- demonstrates commitment to personal responsibility and value for safety. Communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.