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Information Technology Services
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86950 Requisition #

Senior Director, End User Experience (EUX)

Do you have a passion for leading and inspiring teams focused on delivering a delightful client experience? Does strategic technology leadership get you up in the morning? Do you want to work on a senior leadership team that values innovating with purpose, being bold, and operating with excellence in support of Stanford University and its global mission?

In University IT at Stanford University, we strive to make our client’s experience with technology a priority. The End User Experience organization (EUX) seeks a Senior Director who will expand on the successes of the current workgroups while partnering with the leadership team of Client Experience and Solutions (CXS) in delivering a growing portfolio of services and critical initiatives.

As the Senior Director of EUX, reporting to the Executive Director of CXS, you will lead a dynamic set of end-user facing and core services that have institution-wide impacts.

With the support of University IT leadership, you will,

        Provide strategic end-user facing technology service leadership across Stanford. Collaborate with leaders and users across Stanford University, Stanford Medicine, and SLAC National Laboratory.

       Set the strategic direction for multiple lines of Stanford end-user facing technology services. Lead the enterprise service desk, desk-side support, hardware management services, as well as, mobile and paging support services. Establish relationships at all levels of leadership from across Stanford and peer institutions to best understand and lead services, based on client needs and technology trends.

       Lead and empower highly engaged teams of IT professionals, business analysts, support personnel, and leaders. Emphasize the importance of diversity and inclusion and build an affirming environment for your teams to grow and thrive in. Lead groups to a high level of employee morale and organizational efficiency through open communication.

       Collaborate with other leaders in defining the overarching user experience and service delivery strategy for UIT. Stress the value of cooperative inter-departmental relationships throughout UIT and IT at Stanford.

       Stay informed about and integrate with strategic and emerging technologies. Use opportunities for change as new players, technologies, and processes emerge in a rapidly changing industry.

        Manage a complex budget and cost recovery model. Creatively deliver high-value services and steward Stanford’s financial resources.

Education & experience:

Bachelor's degree and ten years of increasingly technical work experience, or a combination of education and relevant experience. Must have substantial managerial experience in formulating, planning, leading, directing, and controlling a complex, broad, and highly technical function

Knowledge, skills, and abilities:

         Proven leadership skills and ability to influence and motivate constituencies which could span multiple organizational boundaries.

         Demonstrated ability leading, planning, and supporting an innovative environment, with staff working on a wide variety of technical activities.

         Ability to implement and sustain organizational initiatives, aligning organizational goals with University IT goals and vision.

         Demonstrated ability to make sound business decisions using good business judgment and innovative and creative problem-solving.

         Demonstrated ability to manage financial, organizational, and staff resources.

         Excellent interpersonal and communication skills with the ability to cultivate professional and business partnerships.

         Relevant subject matter expertise.

Physical requirements:

         Constantly perform desk-based computer tasks.

         Frequently stand/walk, sitting, grasp lightly/fine manipulation.

         Occasionally use a telephone.

         Rarely lift/carry/push/pull objects that weigh 11-20 pounds.

         Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Working conditions:

         May work extended hours or weekends.

Who We Are

The End User Experience organization is part of University Information Technology (UIT), a 600-person strong organization supporting 100+ services for Stanford. We are committed to providing the highest quality user-facing services as part of UIT’s vision in being the world’s leading higher education IT organization, partnering with faculty, staff, students, and alumni to advance Stanford’s unparalleled research, teaching, learning, and healthcare mission.

We’re located across four major campuses. When you are in your office, it will be located in Redwood City. Our new Stanford Redwood City campus is open and brings together 2,700 staff in a collaborative environment that reflects Stanford’s culture and mission. The campus offers amenities such as onsite cafes and a dining pavilion, a high-end fitness facility with an outdoor pool, and a childcare center.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

         Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

         A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

         A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

         Discovery and fun. Stroll through historic sculptures, trails, and museums.

         Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts, and more!

How to Apply

We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit your résumé and a cover letter along with your online application.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

 

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

 

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. 

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