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Information Technology Services
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88641 Requisition #

In Service Strategy within University IT (UIT) at Stanford, we strive to ensure that our technology service offerings are the right match for the evolving needs of our community. Working with the Service Management Program Director, the Relationship Manager will partner with IT leadership across Stanford, as well as with other UIT workgroups, to aid UIT’s efficiency in providing technology services to Stanford.

This position is eligible for full-time remote work from any location in the U.S., with periodic visits to campus once travel restrictions are lifted.

In compliance with health and safety laws and policies related to COVID-19, the department has been working remotely since March 2020, and will continue to do so in the near future. Interviewing for this position will be done virtually.

This Opportunity

University IT Relationship Managers establish and nurture productive working relationships at all levels with Stanford’s schools and departments to understand their academic and administrative business strategies, and to help craft their current and future use of information technology. Relationship Managers strive to accelerate campus partners’ longer-term objectives by seeking opportunities to use existing University IT services and working with them to understand how the UIT service portfolio should evolve to support their goals.

Serving as trusted advisors within Stanford’s schools and departments, the Relationship Manager presents value in the application of technology resources and services to promote Stanford’s mission.

Our ideal candidate is an excellent listener who doesn’t shy away from hard conversations. They are also experienced in understanding business needs and use cases, and mapping them to technology solutions.

Core Duties

  • Build and maintain long-term strategic partnerships with key partners, including academic and IT leaders to promote and facilitate productive collaboration opportunities.
  • Gain a deep understanding of our campus partners’ business needs and share perspectives on their goals and business drivers to aid UIT’s efficiency in providing technology services.
  • Understand current UIT services and know the teams who handle the services.
  • Participate in activities to understand and communicate conditions that could affect UIT service utilization or indicate an opportunity for a new or enhanced service. These could include changing needs, pain points, new technology trends, and other evolving conditions.
  • Work with partners to mediate in cases where there are conflicting demands for services and to understand and establish relative priorities where they have multiple demands for UIT.
  • Participate in existing and evolving Business Relationship Management projects and programs such as Campus IT Plan.
  • Use and evolve Business Relationship Management program elements such as information campaigns and early demand tracking and shaping.
  • Consistently look for ways to improve internal processes and gain efficiencies.
  • Participate in promoting high campus partner satisfaction levels; review client satisfaction survey results and present recommendations for corrective actions and continuous improvement.

Qualifications

Education & Experience

  • Bachelor's degree and ten years of demonstrable experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities

  • Strong capabilities in the following: functional analysis, fit/gap analysis, requirements documentation and process flow charting, presentation of options and solutions facilitation, issues analysis and resolution, and business process improvement.
  • Solid understanding of the software development lifecycle and methodologies.
  • Solid grasp of project management body of knowledge subject area.
  • Strong listening, negotiation and conflict resolution skills.
  • Proven verbal and written communication skills.
  • Ability to work effectively with the entire suite of Microsoft Office products.

Stanford University’s commitment to safely and effectively meet the public health challenge presented by COVID-19 extends to ensuring University employees may work from home, or another off-site location, where determined appropriate, whenever necessary through the end of June 2021.  The department will give reasonable notice when employees are expected to return to work at the Redwood City campus.

Why Stanford is for You:

Stanford University has revolutionized the way we live and enrich the world.  Supporting this mission is our diverse and dedicated 17,000 staff.  We seek talent driven to impact the future of our legacy.  Our culture and unique perks empower you with:

  • Freedom to grow.  We offer career development programs, tuition reimbursement, or audit a course.  Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture.  We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you.  Climb our rock wall or choose from hundreds of health or fitness classes at our work-class exercise facilities.  We also provide excellent health care benefits.
  • Discovery and fun.  Stroll through historic sculptures, trails, and museums.
  • Enviable resources.  Enjoy free commuter programs, ridesharing incentives, discounts and more!
  • Redwood City.  Our new Stanford Redwood City campus, opened in 2019, will be the workplace for approximately 2,700 staff, including University IT, whose jobs are important to supporting the University’s mission.  The campus will offer amenities such as onsite cafes and a dining pavilion, a high-end fitness facility with an outdoor pool, and a childcare center for Stanford families.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

 

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

 

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

 

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