ABOUT US
The Stanford Graduate School of Education (GSE) is dedicated to solving education's greatest challenges. Through rigorous research, model training programs and partnerships with educators worldwide, we're pursuing equitable, accessible and effective learning for all. The GSE is a top-ranked school of education, known for its prestigious faculty, rigorous graduate degree programs, and its impact on the quality of education across the world. The GSE is committed to developing leaders in education research, practice and policy. Our community includes over 60 faculty, 400 students, 230 staff, 14,000 alumni and countless individuals from the local and global communities that we work with and impact.
The Rapid Online Assessment of Reading (ROAR) is an open-source, online reading assessment platform that is designed to bridge research and practice. Our vision is to develop and validate a suite of efficient and automated online assessment for use in research and practice. This technology has the potential to dramatically change the landscape of research into learning differences and as well as educational practice by allowing researchers to rapidly collect data at an unprecedented scale and for school districts to efficiently assess students without sacrificing instructional time. More information on the ROAR can be found here: https://roar.stanford.edu/ ; more information on the Brain Development and Education Lab can be found here: https://www.brainandeducation.com/ ; and open-source software projects from the lab can be found here: https://github.com/YeatmanLab
Core to our team’s mission are:
Transparency and open-access: Create technology that meets a critical need in diverse school districts and can be used under an open-access, not-for-profit model.
POSITION SUMMARY
Reporting to the Director of Innovation and Technology in Professor Yeatman’s Brain Development and Education Lab, the Quality & Support Engineer plays a key role in ensuring the reliability, usability, and day-to-day operation of the ROAR platform.
This role combines quality assurance and regression testing with first-line technical support. The Quality & Support Engineer serves as an initial point of contact for reported issues, working closely with ROAR’s Account Manager to triage incoming tickets, reproduce bugs, respond to straightforward user issues, and escalate confirmed defects or complex problems to the engineering team. In addition, this role partners closely with Product and Engineering to validate new features, execute smoke and regression testing, and help ensure high-quality releases.
The ideal candidate is detail-oriented, technically curious, and interested in learning how production web applications are tested, supported, and improved in a real-world educational research environment. This role focuses on quality assurance and support, requiring technical investigation and clear communication. It may include limited, well-scoped code contributions when appropriate, but ownership of production systems remains with senior engineers.
CORE DUTIES:
A successful candidate should have enthusiasm about the ROAR mission in addition to:
MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor's degree and experience testing or supporting web applications or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
Interest in educational technology, research software, or mission-driven work
DESIRED QUALIFICATIONS:
PHYSICAL REQUIREMENTS*:
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS:
This role is open to candidates anywhere in the United States. Stanford University has five Regional Pay Structures. The compensation for this position will be based on the location of the successful candidate.
The expected pay range for this position is $33.44 to $38.46 per hour.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
WHY STANFORD IS FOR YOU
Stanford’s dedicated 16,000+ staff, who come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global scale. We provide market competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our unique perks align with what matters to you:
We pride ourselves in being a culture that encourages and empowers you.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a contact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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School of Engineering
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Office of the Vice Provost for Student Affairs
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Office of the President and Provost
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