Public Services Specialist

MINIMUM REQUIREMENTS:

Education & Experience:
Two-year college degree plus three or more years of experience in an academic library, or equivalent combination of education and relevant experience. Bachelor’s degree in a related field of humanities or social sciences preferred. Preference for work experience in a large special collections or archival repository.

Knowledge, Skills, and Abilities:

• Experience with direct interaction with patrons
• Demonstrated computer literacy with word processing, spreadsheets and communication software such as email
• Demonstrated interpersonal and organizational skills
• Able to apply judgment in choosing procedures and evaluating alternatives
• Demonstrated ability to perform detailed tasks accurately and efficiently
• Possess strong communication skills in English
• Demonstrated ability to be flexible and work well under pressure
• Record of excellent attendance
• Proven track record with handling complex procedures from beginning to end
• Exhibit strong analytical and problem-solving skills
• Experience using or ability to learn one or more library automated systems
• Knowledge of or ability to learn Library of Congress call number systems
• Demonstrated supervisory experience
• Exhibit strong analytical and problem-solving skills

Desired/Preferred Knowledge, Skills, and Abilities:

• Strong project management skills, with demonstrated ability to work independently on projects and as part of a team

Certifications and Licenses:

• None

PHYSICAL REQUIREMENTS*:

• Must be able to stand for many hours.
• Perform desk-based computer tasks.
• Work with books and in places that may be dusty.
• Frequently twist/bend/stoop/squat, grasps lightly/fine manipulation, grasp forcefully, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds.
• Occasionally stand/walk, reach/work above shoulders, write by hand, kneel/crawl, climb (ladders, scaffolds, or other).
• Occasionally use a telephone, operate hand controls.
• Must be able to push and maneuver a fully-loaded cart weighing up to 650 pounds that requires an initial push force up to 50 pounds. Ability to lift 40 pound boxes or bundles.

*    - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:

• May work in confined spaces and at heights 4-10 feet; be exposed to dust and mold; work extended hours, evenings and weekends.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The Hoover Institution at Stanford University is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.