Merchant Services Operations Analyst

MINIMUM REQUIREMENTS

Education & Experience:

• Bachelor’s degree and four years of relevant experience in financial operations, payment processing, merchant services, accounting, or a related field - or a combination of education and experience

Knowledge, Skills and Abilities:

• Advanced proficiency with Excel and Google Workspace; comfort working with large data sets and financial systems.
   
• Knowledge of GAAP and strong understanding of financial reconciliation processes.
   
• Demonstrated ability to quickly learn new systems and processes in a decentralized environment.
   
• Excellent communication skills, with the ability to translate complex operational or financial concepts for non-technical audiences across the university.
   
• Strong customer service orientation, problem-solving skills, and ability to anticipate downstream impacts.
   
• Demonstrated project management skills; ability to support or lead parts of multi-functional initiatives.
   
• Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment.

Preferred Qualifications:

• Experience in payment card operations, payment platforms, acquiring, fintech, or merchant account management.
   
• Knowledge of PCI DSS requirements and emerging digital payment technologies.
   
• Relevant certifications in finance, accounting, IT systems, or program management.

PHYSICAL REQUIREMENTS*

• Constantly sit; frequently perform desk-based tasks, use telephone, write by hand, and sort/file paperwork.
   
• Occasionally stand/walk and lift/carry 11–20 lbs.
   
• Rarely reach/work above shoulder.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

• Routine extended hours during peak periods.
   
• Occasional travel to school/unit locations across campus.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
   
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
   
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

WHY STANFORD IS FOR YOU

Stanford University has revolutionized the way we live and how it enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
   
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
   
• A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
   
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
   
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
   
• Redwood City. Our new Stanford Redwood City campus, which opened in 2019, is the workplace for approximately 2,700 staff, including FMS, whose jobs are important to supporting the university’s mission.  The campus will offer amenities such as onsite cafes and a dining pavilion, a high-end fitness facility with an outdoor pool, and a childcare center for Stanford families.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.