Information Technology Services
80869 Requisition #
Thanks for your interest in the LOCKSS Technical Support Specialist position. Unfortunately this position has been closed but you can search our 285 open jobs by clicking here.


Education & Experience:

Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.

At the LOCKSS Technical Support Specialist 2 level:

● Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

● Strong communication and interpersonal skills.
● Ability to provide excellent client service.
● Ability to apply diagnostic techniques for problem troubleshooting.
● Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.

Other Relevant Knowledge, Skills and Abilities may include:

● Ability to learn new technologies and processes quickly.
● Ability to perform basic Linux system administration, including operating system upgrades, software installation and configuration, and package version control.
● Knowledge of common Linux utilities and ability to write simple custom scripts.
● Knowledge of or ability to learn about basic security concerns and solutions, including configuration of SSH, VPNs, and firewalls.
● Familiarity with Docker, Kubernetes, Puppet, or other modern devops technologies is a plus.

● Constantly perform desk-based computer tasks.
● Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
● Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
● Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

May require extended hours and weekends
● Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
● Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
● Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

Stanford is an equal employment opportunity and affirmative action employer and is committed to recruiting and hiring without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Job Code:  4731/4732
Job Grade: G/H

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