Learning Hub Technology Support Specialist

DESIRED QUALIFICATIONS:

• Fluency with troubleshooting hardware and software
• Experience with Jamf, ServiceNow, MacOS, Windows OS, and digital media production software.
• Experience working with higher education students or similar in a leadership or supervisory role.
• Knowledge of database management.

MINIMUM REQUIREMENTS:

Education & Experience:

• Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.
• Experience with various operating systems and computing devices.
• Experience installing and configuring desktop and communications devices in a networked computing environment.

Knowledge, Skills and Abilities:

• Strong written and verbal communication and interpersonal skills.
• Ability to provide excellent client service.
• Ability to apply diagnostic techniques for troubleshooting problems.
• Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.

Certifications and Licenses:

None

PHYSICAL REQUIREMENTS*:

• Constantly perform desk-based computer tasks.
• Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
• Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
• Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

• This position will be regularly scheduled to work on-site.
• Will be regularly scheduled to work afternoons/evenings and Sundays.
• May require extended hours and weekends, on-call rotation.
• The university requires all staff to be fully vaccinated for COVID-19 and provide proof of vaccination prior to their start date unless granted a medical or religious accommodation

WORK STANDARDS:

• Interpersonal Skills: Demonstrate the ability to work well with Stanford colleagues and clients with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu/.

WHY STANFORD IS FOR YOU

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

HOW TO APPLY:

We invite you to apply for this position by clicking on the “Apply for Job” button, please submit your resumé and a one-page cover letter along with your online application.

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.