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MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor's degree or ten years of relevant experience or combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Ability to lead employees, including work assignments and prioritization.
- Strong capabilities in the following: functional analysis, fit/gap analysis, requirements documentation and process flow charting, presentation of options and solutions facilitation, issues analysis and resolution, coordination of user acceptance and sign-off, and business process improvement.
- Strong understanding of Avaya and Cisco Contact Center platforms.
- Solid understanding of project management body of knowledge discipline.
- Strong listening, negotiation and conflict resolution skills.
- Solid verbal and written communication skills.
- Ability to work effectively with the entire suite of Microsoft Office products.
Certifications and Licenses:
None
PHYSICAL REQUIREMENTS*:
- Constantly perform desk-based computer tasks.
- Frequently sit, grasp lightly/fine manipulation.
- Occasionally stand/walk, use a telephone.
- Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS:
- Work extended hours.
- Be on-call for any urgent issues/requests.
WORK STANDARDS:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
For the first two weeks of this job posting, we will only be reviewing applications of internal Stanford employees.