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MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor's degree and three years of relevant work experience, or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
● Understanding of relevant technical knowledge and problem resolution.
● Strong understanding of Cisco Voice solutions.
● Strong customer relationship skills, consensus building skills.
● Ability to establish effective working relationships in a diverse environment.
● Ability to motivate and mentor staff.
● Demonstrated project management skills.
● Ability to multitask.
Certifications and Licenses:
● Cisco Voice Certification a plus
PHYSICAL REQUIREMENTS*:
● Constantly perform desk-based computer tasks.
● Frequently sit, grasp lightly/fine manipulation.
● Occasionally stand/walk, use a telephone.
● Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS:
● May require extended hours, evenings and weekends.
● May be required to travel to customer locations.
WORK STANDARDS:
● Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
● Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
● Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.