IT Support Analyst, Stanford Law School

📁
Information Technology Services
📅
96107 Requisition #
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MINIMUM REQUIREMENTS:

Education & Experience:

Two-year college degree or equivalent experience supporting end users. 

Knowledge, Skills and Abilities: 

  • Strong communication and interpersonal skills.
  • Ability to provide excellent customer service/relationship skills with the ability to establish effective, ongoing relationships with clients, staff, vendors, other departmental staff and management.
  • Ability to identify and address critical issues, troubleshoot and resolve problems for clients while exercising good judgment.
  • Ability to apply information technology best practices, including security to problem resolution and troubleshooting.
  • Knowledge of, and commitment to execute best practices in help desk/service management.

Preferred Skills and Abilities:

  • Experience with PC/Mac/UNIX and cloud-based file sharing applications.
  • Experience with Macs and PCs, in terms of operation, installation, configuration, and hardware/software application.
  • Experience working with Windows and Mac OS, WebEx, Zoom Video Conference, Microsoft Office suite, Google Apps EDU.
  • Ability to manage multiple competing priorities and work under pressure.
  • Ability to work effectively with minimum direction.
  • Troubleshooting hardware and software issues with desktops and laptops.
  • Able to diagnose problems with DNS, TCP IP, and DHCP.

 

PHYSICAL REQUIREMENTS*:

  • Constantly perform desk-based computer tasks.
  • Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
  • Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
  • Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:

  • Scheduled hours are 8am – 5pm, Monday through Friday
  • Position requires extended hours and weekends, on-call rotation

WORK STANDARDS:

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

Stanford is an equal employment opportunity and affirmative action employer.

Stanford Law School seeks to hire the best talent and to promote a safe and secure environment for all members of the university community and its property. To that end, new staff hires must successfully pass a background check prior to starting work at Stanford University.

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School of Law, Stanford, California, United States

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