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EDUCATION AND EXPERIENCE:
- Bachelor's degree and three years of relevant experience or a combination of education and relevant experience.
Knowledge, skills, and abilities:
- Knowledge of computer system capabilities, business processes, and workflow.
- Experienced computer skills and demonstrated experience with office software and email applications such as Word, Excel, and the Google Suite
- Experience with enterprise applications and understanding of database applications.
- Ability to follow through and complete the work you're doing.
- Strong organizational skills and attention to detail.
- Strong verbal and written communication skills are required, and the ability to communicate effectively with a wide variety of people.
- Excellent customer service and interpersonal skills.
- Demonstrated ability to coordinate priorities and implement multiple projects at one time in a calm and pleasant manner.
- Demonstrated interpersonal skills and experience in a customer service role, especially with clients.
- Ability to work independently, to act with tact, discretion, and demeanor of providing excellent customer service.
Physical requirements*:
- Constantly perform desk-based computer tasks.
- Frequently sit, grasp lightly/fine manipulation.
- Occasionally stand/walk, use a telephone.
- Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the requirements of this role.
Work standards
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to align with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide,http://adminguide.stanford.edu/.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
*The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
*Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.