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Administration
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83616 Requisition #
The Stanford Psychiatry Center for Youth Mental Health & Wellbeing is seeking an Implementation & Operations Manager to administer and support community-based programs and functions under general supervision. This position will serve as a lead member of the team developing and implementing pilots of allcove -integrated ‘one stop shop’ youth mental health centers in the Bay Area, statewide and nationally. Modeled off of successful international models, the pilots will create stand-alone, integrated care sites for young people ages 12-25 to access early mental health support, physical health check-ups, substance use counseling, peer support, and education and employment resources all under one roof. The Implementation & Operations Manager will be responsible for defining and overseeing implementation of the centers’ service protocols and procedures, coordination and agreements with community agencies, integration with medical record and data systems, collaboration around financial and payment systems on the public and commercial sides of the system, and facilities build out. These processes will involve navigating complex procedures, regulations and laws, and challenging the status quo by designing and implementing new approaches.

Other responsibilities will include facilitating community advisory board development and organizing community stakeholders to support the complex implementation of integrated youth mental health center pilots in San Mateo, Santa Clara and other counties throughout California and the U.S.

The ideal candidate will be comfortable managing multiple projects and stakeholders simultaneously, be innovative, flexible, detail-oriented, creative, resourceful, self-motivated, and solutions-focused. They will have excellent communication skills, experience working within complex clinical systems, ideally in a community facing role, and be able to interact effectively with a diverse range of individuals and organizations.

Duties include:

• Help drive the implementation of the allcove program in the Santa Clara County pilot and other emerging pilot sites throughout the state and country. Work directly with stakeholders to create implementation plans and complete milestones such as business model development, community presentations, advisory board formation, facility procurement, establish clinical service pathways, data integration and more.
• Independently implement, administer and evaluate day-to-day activities of the unit, function or program by identifying and executing tasks and objectives, making recommendations that impact policies and programs, and assigning resources to achieve the goals of the program.
• Collect and analyze data, create reports, review and explain trends; formulate and evaluate alternative solutions and/or recommendations to achieve the goals of the program or function.
• Analyze and interpret policies; develop, revise and implement procedures for program or function
• Represent the program or function as the key contact and subject matter expert within the department, unit or school. Commit resources and provide information and/or training. May also represent the program or function to external/internal stakeholders and constituencies.
• Organize and/or participate in outreach activities that may include developing communications and training, planning/promoting events and/or conferences.
• May participate in development of budgets, monitor, and approve expenditures. May perform limited forecasting and provide recommendations that determine the budget.
• May direct staff to perform various tasks and assignments. May supervise staff in the future.

* - Other duties may also be assigned

DESIRED QUALIFICATIONS:

• Experience in working within and/or developing community health collaborative efforts
• Experience in health and/or mental health care systems and administration
• Experience in both commercial and Medicaid insurance systems for health and mental health related services
• Experience in mental health/health services for adolescents and young adults
• Basic understanding of data and electronic health record systems

EDUCATION & EXPERIENCE (REQUIRED):

Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):

• Demonstrated ability to prioritize own work and multi-task.
• Demonstrated excellent organizational skills.
• Demonstrated ability to take initiative and ownership of projects.
• Ability to communicate effectively both orally and in writing.
• Ability to routinely and independently exercise sound judgment in making decisions.
• Demonstrated experience working independently and as part of a team.
• Relevant subject matter knowledge.
• Ability to direct the work of others, for jobs requiring supervision.
• Ability to manage multiple complex projects simultaneously.
• Ability to communicate effectively with diverse audiences in multiple communities.
Responsibilities:
• Provide community-based implementation assistance, consultation and planning in the development of the two pilot sites in Santa Clara County and others planned across the state and country
• Set up and oversee workflows, clinical services and referral pathways for the centers.
• Establish data collection systems and integration with other systems such as electronic health records for the purpose of clinical services and program evaluation.
• Oversee the formation and implementation of community consortia to guide the allcove center pilots.
• Establish billing procedures, including methods for reimbursement from Medi-Cal and private payors.
• Inform the build-out, design and management of the physical center space and help develop facilities protocols.
• Create a matrixed referral protocol so that youth who present with a higher level of need can be seamlessly connected with other services.
• Work with national and international partners to develop model fidelity and expand the capacity for the US model to benefit from and share in the international effort to expand youth mental health programs.
• Lead the roll out of new programs and procedures across the centers and within the Center for Youth Mental Health & Wellbeing that support increased awareness, access, and stigma-reduction for mental health services for individuals ages 12-25.


PHYSICAL REQUIREMENTS*:

• Constantly perform desk-based computer tasks.
• Frequently stand/walk, sitting, grasp lightly/fine manipulation.
• Occasionally use a telephone.
• Rarely lift/carry/push/pull objects that weigh 11-20 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Additional PHYSICAL REQUIREMENTS: (remove if none)
WORKING CONDITIONS:
Occasional evening and weekend hours. Frequent local travel and some state and national travel required.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

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