Hotel Front Desk Manager

🔍 Residential & Dining Enterprises, Stanford, California, United States

📁: Administration

📅   : Sep 21, 2022 Post Date

📅   : 92358 Requisition #

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MINIMUM REQUIREMENTS:

Education & Experience:

Bachelor’s Degree and four years of relevant experience or combination of education and relevant experience.

Knowledge, Skills and Abilities:

Demonstrate ability to effectively coordinate and provide oversight to a diverse work staff.
Demonstrates excellent problem solving and decision-making skills to effectively solve and respond to complicated requests.
Demonstrates leadership traits including effective communication, supervisory skills, and the ability to manage workflow.
Excellent customer service experience and a proven ability to meet performance standards.
Ability to communicate effectively in English both verbally and in writing with individuals and groups of diverse backgrounds
Ability to work independently and as a member of a team.
Excellent attention to detail and accuracy.
Able to use authority, knowledge and judgment to effectively respond to complicated requests.
Ability to multitask.
Ability to learn policies and procedures and correctly provide that information to customers and use information to make sound decisions.
Strong computer skills such as Microsoft Office (Outlook, Word, Excel, and PowerPoint).

Certifications and Licenses:

Valid California non-commercial class drivers’ license.

PHYSICAL REQUIREMENTS*:

Frequently stand/walk, sit, perform desk-based computer tasks, use a telephone, and grasp lightly/fine manipulation.
Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds, writing by hand, sort/file paperwork.
Rarely kneel/crawl.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:

Varied shifts required, including evenings and weekends.
May work extended hours.

WORK STANDARDS:

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.