Guest Services Associate

MINIMUM REQUIREMENTS

Education & Experience:

High school diploma and three years of administrative experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Proficient computer skills and demonstrated experience with office software, email application, web resources, and donor management databases.
• Demonstrated success in following through and completing routine tasks.
• Excellent customer service and interpersonal skills.
• Ability to answer multi-line phones and to greet guests and staff in a professional and courteous manner; must have excellent communication skills.
• Ability to function well under pressure and work with the public under occasionally challenging circumstances.
• Detail-oriented, with demonstrated ability to see tasks through to completion and ability to handle multiple tasks consecutively with frequent interruption.
• Ability to handle and carry out emergency procedures.
• Must always maintain a neat and professional appearance; appropriate business attire is required.
• Experience with Stanford University systems and software platforms a plus.
• Must be eligible to work in the United States.

PHYSICAL REQUIREMENTS

• Ability to sit or stand at the reception desk for long periods of the day
• Ability to perform job in a brightly lit work area
• Must be able to regularly lift, move, and carry items up to 30 pounds.

Why Stanford Is For You:

Stanford has enriched the world and revolutionized the way we live. From the pioneering of search engines and social platforms, to saving lives with organ transplants and cutting-edge medical research. Supporting this mission are our diverse and dedicated 17,000 staff. We seek talented individuals who are driven to impact the future and legacy of Stanford.

• Freedom to grow. We offer career development programs, tuition reimbursement, ability to audit courses, join a TedTalk, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall or choose from hundreds of health and fitness classes at our world-class exercise facilities. We also provide excellent health-care benefits.
• Discovery and fun. Stroll through historic sculpture gardens, trails, and museums.
• Enviable on-campus resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

*The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

*Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Note: Not all unique aspects of the job are covered by this job description.