Guest Service Manager

MINIMUM REQUIREMENTS:

Education & Experience:

Bachelor’s Degree and four years of relevant experience or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Demonstrate ability to effectively coordinate and provide oversight to a diverse work staff.
• Demonstrates excellent problem solving and decision-making skills to effectively solve and respond to complicated requests.
• Demonstrates leadership traits including effective communication, supervisory skills, and the ability to manage workflow.
• Excellent customer service experience and a proven ability to meet performance standards.
• Ability to communicate effectively in English both verbally and in writing with individuals and groups of diverse backgrounds.
• Ability to work independently and as a member of a team.
• Excellent attention to detail and accuracy.
• Able to use authority, knowledge and judgment to effectively respond to complicated requests.
• Ability to multitask.
• Ability to learn policies and procedures and correctly provide that information to customers and use information to make sound decisions.
• Strong computer skills such as Microsoft Office (Outlook, Word, Excel, and PowerPoint).                                                                   

Certifications and Licenses:

Valid California non-commercial class drivers’ license.

PHYSICAL REQUIREMENTS*:

• Frequently stand/walk, sit, perform desk-based computer tasks, use a telephone, and grasp lightly/fine manipulation.
• Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds, writing by hand, sort/file paperwork.
• Rarely kneel/crawl.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:

• Varied shifts required, including evenings and weekends.
• May work extended hours.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the university will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

The expected pay range for this position is $65,000 to $70,0000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

Why Stanford is for You:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

●         Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

●         A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

●         A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

●        Discovery and fun. Stroll through historic sculptures, trails, and museums.

●         Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more