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III. Qualifications
The Customer Service
Representative/Cashier must have a High School Diploma or equivalent with a
minimum of three years cashiering/retail experience in a high end retail
environment that serves a diverse customer base. Candidate must have excellent
customer service skills and be comfortable working with the public.
- Proficient cash handling and
transactional skills
- Detail oriented and cash
handling accuracy are essential
- Excellent customer service
relations skills with the ability to cultivate a positive retail
experience for customers, staff, visitors and vendors
- Must demonstrate a “can do”
attitude and foster positive relationships
- Strong team player as well as
an individual contributor
- Strong technical skills,
ability to use cash register and POS systems proficiently
- Must have proficient basic math
to do simple math calculations
- Good understanding of retail
merchandises, pricing, product flow
- Excellent written and oral
communications skills to ensure signage accuracy and communicate with
customers, vendors and management with confidence
- Ability to resolve simple
customer questions and/or complaints
- Regular attendance
IV. Physical
Requirements
GENERAL PHYSICAL
REQUIREMENTS
Light to medium work.
Exerting up to 25-50 pounds of lifting force occasionally and/or a negligible
amount of force constantly to move objects. Subject to wet floors, temperature
extremes, and excessive noise. Position frequently involves long hours and
widely diverse duties. Must be able to bend, stoop and perform extensive
walking. Must be able to exert well-paced mobility to move quickly to the
different areas of the facility as service and production demands require.
Working
Conditions
|
Frequency
of Occurrence
|
Extreme Temperature Changes
|
10-30%
|
Walking
|
30-60%
|
Standing
|
50-80%
|
Sitting
|
10-20%
|
Bending
|
10-50%
|
Squatting
|
10-20%
|
Hand and Finger Dexterity
|
10-40%
|
Reaching
|
10-50%
|
Climbing
|
10-20%
|
Noise
|
90-100%
|
Lifting, Carrying, Pushing,
Pulling
Up to 10 lbs.
Up to 25 lbs.
Up to 50 lbs.
Over 50 lbs.
|
30-60%
20-50%
10-20%
5-10%
|
VI. English Proficiency
Requirements
Must be able to
understand and communicate in English with adequate proficiency to follow
directions from supervisor, read and understand safety guidelines and
directions to prevent accidents or injuries from occurring, and communicate
effectively with customers (staff, visitors, students) by listening and
speaking clearly to them.
"Consistent with
its obligations under the law, the University will provide reasonable
accommodation to any employee with a disability who requires accommodation to
perform the essential functions of the job."
Job Code: 7285
Grade: A60