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III. Qualifications
The Customer Service Representative/Cashier must have a High School Diploma or equivalent with a minimum of three years cashiering/retail experience in a high end retail environment that serves a diverse customer base. Candidate must have excellent customer service skills and be comfortable working with the public.
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Proficient cash handling and transactional skills
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Detail oriented and cash handling accuracy are essential
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Excellent customer service relations skills with the ability to cultivate a positive retail experience for customers, staff, visitors and vendors
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Must demonstrate a “can do” attitude and foster positive relationships
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Strong team player as well as an individual contributor
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Strong technical skills, ability to use cash register and POS systems proficiently
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Must have proficient basic math to do simple math calculations
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Good understanding of retail merchandises, pricing, product flow
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Excellent written and oral communications skills to ensure signage accuracy and communicate with customers, vendors and management with confidence
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Ability to resolve simple customer questions and/or complaints
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Regular attendance
IV. Physical Requirements
GENERAL PHYSICAL REQUIREMENTS
Light to medium work. Exerting up to 25-50 pounds of lifting force occasionally and/or a negligible amount of force constantly to move objects. Subject to wet floors, temperature extremes, and excessive noise. Position frequently involves long hours and widely diverse duties. Must be able to bend, stoop and perform extensive walking. Must be able to exert well-paced mobility to move quickly to the different areas of the facility as service and production demands require.
Working Conditions |
Frequency of Occurrence |
Extreme Temperature Changes |
10-30% |
Walking |
30-60% |
Standing |
50-80% |
Sitting |
10-20% |
Bending |
10-50% |
Squatting |
10-20% |
Hand and Finger Dexterity |
10-40% |
Reaching |
10-50% |
Climbing |
10-20% |
Noise |
90-100% |
Lifting, Carrying, Pushing, Pulling
Up to 10 lbs.
Up to 25 lbs.
Up to 50 lbs.
Over 50 lbs. |
30-60%
20-50%
10-20%
5-10% |
VI. English Proficiency Requirements
Must be able to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and communicate effectively with customers (staff, visitors, students) by listening and speaking clearly to them.
"Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job."