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MINIMUM REQUIREMENTS:
Education & Experience:
Associate degree in restaurant management, business, or related field or equivalent and one year of successful experience in a customer service industry or relevant experience.
Knowledge, Skills, and Abilities:
- Knowledge of food service management and techniques for an institutionalized food service operation.
- Ability to effectively supervise and train a diverse work staff.
- Exposure to and success with key customer service competencies, such as the ability to communicate clearly, listen, and empathize with customers while simultaneously adhering to protocols and guidelines.
Certifications and Licenses:
- ServSafe CA Certification.
PHYSICAL REQUIREMENTS*:
- Ability to exert up to 50 pounds of lifting force occasionally and/or a negligible amount of force constantly to move objects.
- Ability to bend, stoop, and perform extensive walking.
- Ability to see and taste food for quality.
- Ability to exert well-paced mobility to move quickly to the different areas of the facility as service and production demands require.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS:
- Work flexible and demanding hours. Frequently work long hours completing widely diverse duties. Subjected to wet floors, temperature extremes, and excessive noise.
WORK STANDARDS:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.