Financial Support Center Specialist

MINIMUM REQUIREMENTS

Education & Experience:

• Bachelor’s degree and two years of relevant experience or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Demonstrated communication skills, including the ability to communicate compliant and efficient responses clearly and effectively to clients. 
   
• A proven ability to apply knowledge to analyze and interpret business policies.
   
• Attention to detail, accuracy, and the ability to prioritize multiple tasks to meet customer service response standards.
   
• Proficiency in business applications, such as Oracle and Microsoft Office suite.
   
• User knowledge and demonstrated experience with financial systems.
   
• Understanding of basic accounting concepts and ability to apply them appropriately.
   
• Proven problem solving and analytical thinking to approach problems logically.

Certifications and Licenses:
None

PHYSICAL REQUIREMENTS*

• Constantly sitting.
   
• Frequently perform desk-based computer tasks, use telephone, writing by hand, sort/file paperwork.
   
• Occasionally stand/walk, lift/carry objects weighing 11-20 pounds.
   
• Rarely reach/work above shoulder.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

• May work extended hours during peak business cycles.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
   
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
   
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

WHY STANFORD IS FOR YOU

Stanford University has revolutionized the way we live and how it enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
   
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
   
• A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
   
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
   
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
   
• Redwood City. Our new Stanford Redwood City campus, which opened in 2019, is the workplace for approximately 2,700 staff, including FMS, whose jobs are important to supporting the university’s mission.  The campus will offer amenities such as onsite cafes and a dining pavilion, a high-end fitness facility with an outdoor pool, and a childcare center for Stanford families.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.