96053 Requisition #

Stanford University is one of the world’s premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives.

Employee Support Programs & Services (ESP&S) is an employee-facing organization within University Human Resources that manages various programs to assist active and retired employees, postdoctoral scholars, and their families with exceptional compassion and skill through the employee life cycle. ESP&S includes Stanford’s WorkLife and Wellness programs, flexible work and employee experience, and the Faculty Staff Help Center.

Employee Support Programs & Services is seeking a Family Support & Resources Coordinator to be the first point of contact for Stanford families seeking referral and assistance on a variety of dependent caregiving requests. Working closely with the Director of WorkLife Strategy and  Director of Child Care, this position provides consultation support to Stanford faculty, staff, students, postdoctoral scholars and affiliates, who are navigating unique caregiving situations that require additional guidance in determining solutions and support. This position requires a strong foundational understanding of family development in order to maintain a high level of service and assist in fostering a culture of care and whole family support that meet the diversity of needs of our community members. 

  • Resource and referral and dependent care education
  • Provide individual consultation along with appropriate experts, resources and referrals to faculty, staff, student, postdoc and Stanford affiliated families seeking assistance on a broad range of topics that impact their caregiving experience. For example, assist families in navigating resources related to K-12 schooling application, residency requirements, before-after school care options, financial resources to help pay for care, etc. Another example, refer families to adult/elder care resources that meet their unique circumstances (e.g. memory care support, assistance for navigating Medicare, in-home support). 
  • Independently and thoughtfully work with customers/clients to address their unique questions and needs. 
  • Work with families in response to registration inquiries and program questions related to the Back Up Care Program, on-site child care programs, child care subsidies and financial assistance. 
  • Understanding of university policies and benefit programs with the ability to provide assistance to families who are navigating these policies and programs along with referring to external financial, social, and emotional caregiver support resources. 
  • Provide family education/training activities, presentations and workshops in-person, via webinars and/or low-tech conference calls for parents, caregivers, and at times with the assistance of other managers/supervisors/coordinators who support this population. 
  • Provide administrative support and facilitation for parent discussion groups, or family employee engagement programs, services and resources. 
  • Participate in the development and implementation of various resource projects/plans through the Director of WorkLife Strategy and other appropriate managers and supervisors. 
  • Provide effective and accurate interpretation as needed and academic level translation of family services documents, forms, pamphlets and other items as needed.

Building partnerships and community involvement

  • Maintain active involvement with community services, local school community, family resource youth services, adult and aging care services, and act as a liaison to business and community resources.
  • Under the strategic guidance of WorkLife leadership, engage internal and external stakeholders to create creative solutions to improve resource referral for Stanford families. 

Evaluation and feedback

  • Assist the Director of WorkLife Strategy and additional WorkLife leadership in the process of identification of family services and education needs based on community feedback. 
  • May collect, assemble and analyze data, create complex reports or spreadsheets, review and explain trends, formulate and evaluate alternative solutions and/or recommendations to achieve the goals of our Resource & Referral service. 
  • Engage in continuous improvement projects.
  • Serve as subject matter expert and represent family resources and family dependent care needs. 

* - Other duties may also be assigned

Education & Experience:
Bachelor's degree in human development, social work, child/family development desirable and three years of working in a direct customer interface with diverse family populations desirable; some HR experience desirable or combination of education and relevant experience.
Knowledge, Skills and Abilities:

  • Experience providing support and administration for families.
  • Excellent customer service, interpersonal, and presentation skills. 
  • Demonstrated ability to maintain confidentiality and effectively handle highly sensitive and personal information with sound judgment, tact, and discretion.
  • Demonstrated ability to proactively and creatively seek answers to questions, escalate concerns as warranted, and close the loop on outstanding items quickly and efficiently. 
  • Ability to work well independently and as a member of a team. 
  • Ability to establish and maintain effective working relationships with peers, internal and external partners, clients and management. 
  • Highly competent user of MS Office (Word, Excel, Outlook, G-Suite). Comfortable with data manipulation and analysis. 
  • Strong verbal and written communication skills, including experience and comfort speaking to individuals, with demonstrated ability to field questions and react quickly to the dynamics of the conversation. 
  • Ability to take initiative and ownership of projects. 
  • Ability to routinely and independently exercise sound judgment in making decisions.
  • Excellent planning, organizational and analytical skills. 
  • Ability to respond calmly and effectively to clients under pressure; ability to appropriately identify situations requiring referrals and intervention solutions outside the scope of this role. 
  • Commitment to promote and sustain a culture that understands, acknowledges, and celebrates differences.
  • Stanford experience/partnership strongly desired.
  • Bilingual Spanish/English desired.  

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit your résumé along with your online application.

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