Family Support & Resource Coordinator

MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor's degree in human development, social work, child/family development desirable and three years of working in a direct customer interface with diverse family populations desirable; some HR experience desirable or combination of education and relevant experience.
 
Knowledge, Skills and Abilities:

• Experience providing support and administration for families.
• Excellent customer service, interpersonal, and presentation skills. 
• Demonstrated ability to maintain confidentiality and effectively handle highly sensitive and personal information with sound judgment, tact, and discretion.
• Demonstrated ability to proactively and creatively seek answers to questions, escalate concerns as warranted, and close the loop on outstanding items quickly and efficiently. 
• Ability to work well independently and as a member of a team. 
• Ability to establish and maintain effective working relationships with peers, internal and external partners, clients and management. 
• Highly competent user of MS Office (Word, Excel, Outlook, G-Suite). Comfortable with data manipulation and analysis. 
• Strong verbal and written communication skills, including experience and comfort speaking to individuals, with demonstrated ability to field questions and react quickly to the dynamics of the conversation. 
• Ability to take initiative and ownership of projects. 
• Ability to routinely and independently exercise sound judgment in making decisions.
• Excellent planning, organizational and analytical skills. 
• Ability to respond calmly and effectively to clients under pressure; ability to appropriately identify situations requiring referrals and intervention solutions outside the scope of this role. 
• Commitment to promote and sustain a culture that understands, acknowledges, and celebrates differences.
• Stanford experience/partnership strongly desired.
• Bilingual Spanish/English desired.  

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit your résumé along with your online application.