Thanks for your interest in the Director of Service Management, University IT position.
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To be successful in this position, you will bring:
- A Bachelor’s degree and seven
years of relevant experience in administrative and financial management,
or combination of education and relevant experience. Emphasis in computer
science, management information systems, or related field of study
preferred.
- Demonstrated leadership,
supervisory, planning and change management skills.
- Excellent oral, written and
presentation skills to communicate, persuade and influence
decision-making, paired with active listening skills.
- Advanced analytical and problem
solving skills.
- Subject matter expertise for
area(s) of responsibility.
In addition, our preferred requirements include:
- 10 years’ experience as a
senior project manager, program manager, program director or service
manager, serving an IT organization or technology company, with at least
five years of experience relevant to service or product management.
- Experienced in program
management and financial stewardship in a complex, decentralized
environment.
- Experience managing and
evolving ServiceNow or other enterprise-wide platform, including managing
vendor relationships.
- Understand the ITIL framework
and how it aligns with and complements other frameworks such as Agile or
other project management approaches.
- Able to establish effective
working relationships with key stakeholders both within UIT and across the
institution.
- Leads with an innovative and
continuous improvement mindset; able to call on business sense and
creativity to develop new ideas and solutions.
- Able to learn technical
information quickly.
- Strongly oriented toward
collaboration; a team player able to work collaboratively and effectively
with and through others, at all levels in the organization.
- Excellent problem-solving
skills; makes sense out of chaos and leads group in a productive
direction.
- Is effective and comfortable as
a change agent; has a strong understanding of what is necessary to
implement change across an organization (people, process, technology);
articulates frameworks for implementing change and how to use them.
- Strong commitment to diversity
and to serving the needs of a diverse population.
Why Stanford is for You
Stanford University has
revolutionized the way we live and enrich the world. Supporting this mission is
our diverse and dedicated 17,000 staff. We seek talent driven to impact the
future of our legacy. Our culture and unique perks empower you with:
- Freedom
to grow. We offer career development programs, tuition
reimbursement, or audit a course. Join a TedTalk, film screening, or
listen to a renowned author or global leader speak.
- A caring
culture. We provide superb retirement plans, generous time-off, and
family care resources.
- A healthier
you. Climb our rock wall, or choose from hundreds of health or
fitness classes at our world-class exercise facilities. We also provide
excellent health care benefits.
- Discovery
and fun. Stroll through historic sculptures, trails, and
museums.
- Enviable
resources. Enjoy free commuter programs, ridesharing incentives,
discounts and more!
Consistent with its obligations under the
law, the University will provide reasonable accommodation to any employee with
a disability who requires accommodation to perform the essential functions of
his or her job.
How to Apply
We invite you to apply for this position by
clicking on the “Apply for Job” button. Please submit your résumé and a
one-page cover letter along with your online application.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
