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Qualifications
A commitment to the success of the customer
along with an understanding of how to enable that success through information
technology and business management. This position requires at least 5 or more
years of progressive experience in a client-focused IT environment, including
experience in staff management and supporting service delivery. Bachelor’s
Degree or an equivalent combination of education and experience is required.
Shown ability to lead, manage, plan, and support
a technically oriented environment. Ability to work independently and exercise
good judgment. Experience hiring, supervising, mentoring and performance
management required.
Excellent customer relationship skills,
consensus building skills, and ability to establish working relationships in a
diverse and distributed organization; flexible in adapting to clients’ changing
needs.
Ability and willingness to handle balance
priorities and high-stress situations, including upset or angry clients.
Excellent verbal and written communication
skills required. Including the ability to communicate in both highly technical
and non-technical environments. Financial management experience desired.
Ability to identify, prioritize, and problem
solve quickly and make decisions that meet University objectives, in a
collaborative culture. Knowledge of and commitment to standard methodologies in
delivering support and services. Apply sound supervisory practices and meet
University compliance standards and practices.
*-The
job duties listed are typical examples of work performed by positions in this
job classification and are not designed to contain or be interpreted as a
comprehensive inventory of all duties, tasks, and responsibilities. Specific
duties and responsibilities may vary depending on department or program needs
without changing the general nature and scope of the job or level of
responsibility. Employees may also perform other duties as assigned.
Consistent
with its obligations under the law, the University will provide reasonable
accommodation to any employee with a disability who requires accommodation to
perform the essential functions of his or her job.
Stanford
is an equal employment opportunity and affirmative action employer. All
qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity, national
origin, disability, protected veteran status, or any other characteristic
protected by law.