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Information Technology Services
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82848 Requisition #
Thanks for your interest in the Desktop Support Consultant position. Unfortunately this position has been closed but you can search our 785 open jobs by clicking here.

DESIRED QUALIFICATIONS:

  • Knowledge of operating systems, local area networks, tools and resources to troubleshoot and resolve common problems
  • Knowledge of native desktop security concepts and best practices.
  • Demonstrated experience in the administration of data backup and recovery.
  • Ability to independently manage priorities in setting appointments with users and ability to collaborate and work on a team of other Desktop Support Consultants.
 

EDUCATION & EXPERIENCE (REQUIRED): 

Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.


KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):
  • Strong communication and interpersonal skills.
  • Ability to provide excellent client service.
  • Ability to apply diagnostic techniques for problem troubleshooting.
  • Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.

PHYSICAL REQUIREMENTS*: 
  • Constantly perform desk-based computer tasks.
  • Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
  • Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
  • Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.


WORKING CONDITIONS: 

May require extended hours and weekends, on-call rotation


WORK STANDARDS: 
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

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