Customer Experience Specialist and Web Project Coordinator

Information Technology Services
89713 Requisition #

Stanford Web Services (SWS) is seeking a Customer Experience Specialist and Web Project Coordinator to support our website owners and editors and to coordinate service delivery as an integral part of our team. In this position, you will:


  • Manage data in project and resource applications, including Harvest, Forecast and JIRA, and prepare reports for clients, project teams, and financial partners.
  • Prepare and send estimates and invoices for work ranging in scope from small projects to multi-year engagements.
  • Act as front-line support to faculty, students and staff, answering questions and maintaining documentation as necessary.
  • Influence our product roadmap by representing the customer needs in product sprints.
  • Learn to create websites by testing and documenting features with the support of peers and mentors.


In the process, you’ll become adept at working with content management systems, including Drupal and WordPress; develop skills for clear project coordination; support the value of accessibility by ensuring websites are usable by all; and contribute to the next generation of web publishing at Stanford.


About SWS

Stanford Web Services (SWS) is an award-winning agency within Stanford University providing web strategy, user experience, visual design, and web development services to the campus community. SWS is responsible for more than 3,400 websites and is part of University Information Technology (UIT), a 600-person strong organization supporting 100+ services. SWS is a geographically diverse team spanning much of North America, from Rhode Island to British Columbia.


SWS takes pride in our mission to care for Stanford’s ever-evolving web presence, because supporting the research and education mission of a world-class university can make a positive impact in the world. We build beautiful, secure, accessible, and effective websites, including,,,, and many more. Everyone in SWS works directly with campus clients and partners and is committed to problem-solving using friendly and clear communication.  SWS uses GitHub to track hundreds of features and products, contributes to open source projects, manages a pattern library for efficient and usable designs, and evolves our products to empower communication by our schools and departments.


As a part of the Stanford community, we encourage a culture of real work-life balance; signing off at a reasonable hour is how life should be. Our group includes musicians, a brewer, a master gardener, an ultra marathoner, a lunchtime Zumba-enthusiast, a champion marksman, and many loving parents. We like what we do and other things, too!


Minimum requirements

Education & Experience:

Associate degree and two years of relevant experience or a combination of education and relevant experience.


Knowledge, Skills and Abilities:

  • Good customer service skills and ability to explain technical features to non-technical customers/clients.
  • Familiarity with a range of programming and scripting languages.
  • Clear understanding of web standards and usability methods.
  • In-depth knowledge of content management systems, such as Drupal, including the ability to perform standard installations and configurations.
  • Demonstrated proficiency building applications in a web development framework.
  • In-depth knowledge of HTML, CSS, JavaScript, and related website development technologies and software.
  • Understanding of systems integration and various web devices and environments.
  • Ability to design and implement web services.
  • Familiarity with authentication and access control.
  • Knowledge of website delivery best practices.



Why Stanford Is for You

Consider lives saved through first-ever organ transplants and research to cure illnesses. Ponder what the world would be like without the "World Wide Web". Stanford University has revolutionized the way we live and enrich the world. SWS is part of Stanford's diverse and dedicated 17,000 staff that support this mission. We seek talented people who are driven to impact the future of our legacy. Our culture and unique perks empower you with:

  • Freedom to grow: We offer career development programs, tuition reimbursement, or audit a course. Join a TED Talk, a film screening, or listen to a renowned author or global leader speak.
  • A caring culture: We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you: Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun: Stroll through historic sculptures, trails, and museums.
  • Enviable resources: Enjoy free commuter programs, ridesharing incentives, discounts and more!


Stanford University’s commitment to safely and effectively meet the public health challenge presented by COVID-19 extends to ensuring University employees may work from home, or another off-site location, where determined appropriate, whenever necessary through the end of June 2021.  The department will give reasonable notice when employees are expected to return to work at the Redwood City campus.


How to Apply

We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit your résumé and a cover letter along with your online application.


The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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