Change Management Specialist

🔍 Business Affairs: Financial Management Services (FMS), Redwood City, California, United States

📁: Project Management

📅   : Feb 01, 2024 Post Date

📅   : 102142 Requisition #

This is a 1 year fixed term position.

Stanford University seeks people committed to excellence and to improving our world and, in turn, is dedicated to supporting its employees as they develop their careers and enrich their lives.

Stanford’s Business Affairs provides administrative policies, infrastructure, systems, services, and support for the benefit of the university community.

Financial Management Services (FMS), a department within Business Affairs, is responsible for creating an ecosystem which promotes innovative and sound financial administration policies and practices that balance controls, compliance, and customer service. FMS is primarily responsible for financial policy oversight, quality assurance and financial services at Stanford University and its affiliated entities. It also serves as a liaison to the hospitals and the Stanford Linear Accelerator Center (SLAC). The FMS work environment is grounded by core values that include adapting to change, engaging in curiosity, celebrating accomplishments, and encouraging an inclusive environment where everyone is valued, respected, and can thrive.

Description

The Change Management Specialist will report to the Senior Change Management Portfolio Manager in the Financial Management Services (FMS) Business Strategy & Services group at Stanford. The CM Specialist will be accountable for the adoption success of several projects in the FMS project portfolio by managing the development and implementation of change management plans. Additionally, the CM Specialist will contribute to the ongoing needs of the CM operations to ensure our overall CM framework, processes and metrics are relevant, effective, and efficient.

Skills and Qualifications
Core Duties*:

Perform the full range of the change management cycle: prepare the approach, manage the change, sustain the outcomes, and apply FMS change management methodology (i.e., Prosci).
Facilitate discussions and negotiations to drive recommendation consensus within change management scope of responsibility.
Act as change management lead on specific projects, performing oversight of the following change management components:
o Develop and help execute a comprehensive change management strategy relative to project scope and stakeholders on a assigned projects: actively manage adoption to change and mitigate risks of resistance to change.
o Develop an action plan, and estimate requirements for change management resources, and time required to complete the change management activities for specific projects.
o Proactively engage with business owners and subject matter experts to understand project goals and assist with identifying and implementing business transformation and process improvement opportunities.
o Work with the project manager, technical resources, and business analysts to understand the technology solution, development process, and go-live plan.
o Assess the change impact — conduct impact analyses, assess change readiness and identify key stakeholders.
o Support and align communication and web content planning efforts with the broader change management plan by providing input into the development of the communication plans and deliverables.
o Support and align learning planning efforts— review and provide input to learning plans and deliverables.
o Support and align client outreach efforts — provide input and assist with the development of outreach strategies and plans to increase adoption and prepare clients for the services and programs to be delivered.
o Support and align post-implementation support efforts — review and provide input to the support plans as it relates to providing post-implementation support for the campus users.
o Create actionable deliverables including: Change management plan (and integration into project plan), and coordinate the creation of, and contribute to other change management deliverables such as the Communication Plan, Training/Learning Plan, Client Outreach Plan, and Support Plan.
Identify and manage mitigation approaches to address anticipated user resistance and other change management related project risks.
*Other duties may also be assigned.

Qualifications
Education & Experience:

Bachelor's degree in a related field and three years of related experience in change management of projects of moderate size/complexity, including planning and managing change management plans, or a combination of education and relevant experience.

Knowledge, Skills, and Abilities:

Experience and knowledge of change management principles, methodologies and tools (i.e., Prosci)
Demonstrated ability to consult and work collaboratively with business partners, subject matter experts, technical resources, vendor partners, and business partners and diverse groups at any levels of an organization.
Strong emotional intelligence and ability to establish and maintain relationships.
Ability to motivate and influence others to move toward a common vision or goal.
Demonstrated ability to contribute to the creation of an environment that is service-oriented, supportive, engaging, and effective.
Demonstrated excellence in client service skills and ability to learn business concepts quickly.
Excellent project management skills and demonstrated ability to work on multiple projects concurrently.
Outstanding writing, editing, critical reasoning, interpersonal and communication skills.
Demonstrated ability to use qualitative and quantitative data to evaluate the effectiveness of change management plans and improve as needed.
Experience interpreting business requirements, process flows, and functional spec documents would be beneficial.

Certifications and Licenses:

Change management and/or project management certification desired.

Physical Requirements*:

Office work generally performed in a sitting position.
Frequently perform desk-based computer tasks, use telephone, writing by hand, sort/file paperwork.
Occasionally stand/walk, lift/carry objects weighing 11-20 pounds.
Rarely reach/work above shoulder.

Working Conditions:

Occasional extended working hours during peak cycles.

Work Standards:

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $111,000 to $120,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for You:
Stanford University has revolutionized the way we live and how it enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
Redwood City. Our new Stanford Redwood City campus, which opened in 2019, is the workplace for approximately 2,700 staff, including FMS, whose jobs are important to supporting the university’s mission. The campus will offer amenities such as onsite cafes and a dining pavilion, a high-end fitness facility with an outdoor pool, and a childcare center for Stanford families.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information