Audio Visual Support Specialist

MINIMUM REQUIREMENTS:

Education & Experience:

Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Strong communication and interpersonal skills.
• Ability to provide excellent client service.
• Ability to apply diagnostic techniques for problem troubleshooting.
• Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
• Strong technical experience with Windows 7/10, Mac OS X, and iOS operating systems.
• Strong technical experience and problem resolution with the application portfolio such as Office 365, Google Drive, One Drive, Duo Mobile, Adobe, Cisco Jabber, Cisco Any Connect VPN, VMWare Fusion, SLACK, BigFix, IBM TRIRIGA, EATEC, Reserve, Kronos time clocks, Oracle Opera, Kinetix, Crash Plan, Intelligent Hub, and Zoom.
• Strong technical experience using digital media equipment, video creation, editing software, digital media control software, and various computer equipment (Zoom, Jabber, WebEx)
• Demonstrated ability to perform repairs on a wide variety of audio, visual, and desktop computer equipment.
• Ability to adapt equipment setup and provide alternative setup or workarounds if necessary.
• Ability to manage a variety of simultaneous projects within tight deadlines, excellent organizational and time management skills.
• Ability to work independently as well as effectively in a collaborative team environment.
• Ability to resolve issues quickly and make decisions that meet university objectives, in a collaborative culture.

Certifications and Licenses:

• Preferred: ITIL Foundations v3 certification and/or training.
• Ability to obtain and maintain a California Non-commercial Class license.

PHYSICAL REQUIREMENTS*:

• Constantly perform desk-based computer tasks.
• Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
• Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
• Occasionally kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, soft/file paperwork or parts,

WORKING CONDITIONS:

• On-Call Rotation. May work extended hours, evenings and weekends.
• May have exposure to high voltage electricity, noise > 80dB TWA, confined spaces,

WORK STANDARDS:

• Interpersonal Skills: demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: demonstrates commitment to personal responsibility and value for safety. Communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

"Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job."