Audio Visual (A/V) Support Specialist

MINIMUM REQUIREMENTS:

Education & Experience:

Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.

 Knowledge, Skills and Abilities:

• Strong communication and interpersonal skills.
• Ability to provide excellent client service.
• Ability to apply diagnostic techniques for problem troubleshooting.
• Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting
• Strong technical experience with Windows 7/10, Mac OS X, and iOS operating systems.
• Strong technical experience and problem resolution with the application portfolio such as Office 365, Google Drive, One Drive, Duo Mobile, Adobe, Cisco Jabber, Cisco Any Connect VPN, VMWare Fusion, SLACK, BigFix, IBM TRIRIGA, EATEC, Reserve, Kronos time clocks, Oracle Opera, Kinetix, Crash Plan, Intelligent Hub, and Zoom.
• Strong technical experience using digital media equipment, video creation, editing software, digital media control software, and various computer equipment (Zoom, Jabber, WebEx)
• Demonstrated ability to perform repairs on a wide variety of audio, visual, and desktop computer equipment.
• Ability to adapt equipment setup and provide alternative setup or workarounds if necessary.
• Ability to manage a variety of simultaneous projects within tight deadlines, excellent organizational and time management skills.
• Ability to work independently as well as effectively in a collaborative team environment.
• Ability to resolve issues quickly and make decisions that meet university objectives, in a collaborative culture

Certifications and Licenses:

• Preferred: ITIL Foundations v3 certification and/or training.
• Ability to obtain and maintain a California Non-commercial Class license.

PHYSICAL REQUIREMENTS*:

• Constantly perform desk-based computer tasks.
• Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
• Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
• Occasionally kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, soft/file paperwork or parts,

WORKING CONDITIONS:

• On-Call Rotation. May work extended hours, evenings, and weekends.
• May have exposure to high voltage electricity, noise > 80dB TWA, confined spaces,

WORK STANDARDS:

• Interpersonal Skills: demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: demonstrates commitment to personal responsibility and value for safety. Communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $85k to $90k per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

Why Stanford is for You: 

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

•  Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

•  A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

•  A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

• Discovery and fun. Stroll through historic sculptures, trails, and museums.

•  Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.