Associate Manager, Program Operations

Education & Experience:

Bachelor's degree and three years of relevant experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Experience with managing products/programs.
• Strong background in program development and event planning.
• Demonstrated ability to manage multiple projects simultaneously.
• Knowledge of various marketing elements (e.g. pricing, audience, channels, communication).
• Ability to work independently to meet expected deadlines and schedules.
• Demonstrated ability to understand the target audience lifecycle and ability to convert leads into new business.
• Excellent written and oral communication skills.

Certifications and Licenses:

None

Physical Requirements

• Must be able to regularly lift, move and carry up to 60 pounds while escorting groups; work and operate in close quarters; and manage flights of stairs, steps and steep passageways. Incumbents must be able to actively participate and lead activities that require stamina and endurance. While in the office, staff must be able to lift and carry 20-30 pounds of program material and office supplies.
• Expected to meet with alumni, faculty, and operators/vendors on campus and in the field.
• Constantly perform desk-based computer tasks
• Frequently stand/walk, sit, use a telephone, grasp lightly/fine manipulation, public speaking.
• Occasionally grasp forcefully, writing by hand.
• Must have a valid driver's license and be able to drive a service vehicle.

Work Standards

• Occasional work on evening and weekends.

Work Standards

• Must possess strong professional, interpersonal, team, and leadership skills. Tactfulness and flexibility are essential in working with diverse population groups, including department and organizational colleagues, vendors, suppliers, faculty, VIP guests, alumni with varying levels of volunteer and financial engagement, special event speakers, dignitaries and other high level program personnel.
• Sound judgment, the ability to analyze problems quickly and accurately, and the ability to develop practical, cost effective solutions is essential in handling and solving a variety of problems (program/travel emergencies, difficult people, logistics/scheduling conflicts, adverse weather conditions and numerous unexpected situations).
• Ability to work independently, manage multiple tasks and projects, handle conflicts and stressful situations.
• Competence in promotional and descriptive writing, with emphasis on direct mail marketing.
• Exceptional organizational and customer service skills; must be able to meet numerous deadlines and adhere to strict schedules
• Computer proficiency on the PC, using Microsoft Word, Excel, Filemaker, Adobe, the Internet and other related applications or database systems.
• Expertise in university and SAA systems especially PostGrads, Filemaker, Excel, Oracle Financial