Assistant Director/Coordinator, Ticket Operations & Services

🔍 Department of Athletics, Physical Education, and Recreation, Stanford, California, United States

New

📁: Administration

📅   : 3 days ago Post Date

📅   : 105648 Requisition #

Stanford’s Department of Athletics, Physical Education and Recreation (“DAPER”) is the premier intercollegiate athletics department in the country. We are the proud Home of Champions! We lead the nation in NCAA Championship titles, completed an unprecedented sweep of both the men’s and women’s Capital One Cups, and have brought home the Learfield Directors’ Cup 25 consecutive years. Our dedicated coaches and staff members are guided by the core tenets of the Athletics Department culture, “The DAPER Way,” which are: Embrace Scholar-Athleticism, Pursue and Revere Excellence, Lead with Courage, and Work Cohesively.

Stanford Athletics currently tickets more than 100 regular season events for football, men’s and women’s basketball, men’s and women’s soccer, women’s volleyball, baseball, softball and women’s gymnastics. In addition, Stanford Athletics tickets major tournaments and postseason events across many of Stanford’s 36 Division I varsity sports. Reporting to the Director, Ticket Operations, the Coordinator/Assistant Director, Ticket Operations & Services will serve as the ticket operations lead for Baseball, Men’s Soccer, and Women’s Soccer, providing championship-level support for championship-level programs.

Summary of Essential Job Functions

Independently plans, organizes, administers and implements all aspects of ticket operations for assigned sports, to include oversight and evaluation of ticket inventory/management, seat allocation and ticket delivery.
Conducts research and analyzes data to strategically design, recommend and implement a comprehensive ticket operations and season ticket retention plan for assigned sports.
Contributes to season ticket renewal and seat upgrade outreach for assigned sports, and other sports as necessary.
Responds to customer inquiries via phone, email, and in-person with first-class customer service.
Serve as the Ticket Office liaison with coaches, program staff, student-athletes, facilities, event managers, development and other External Relations departments for assigned sports.
Collaborate with other members of the Athletics Department’s External Relations staff to execute a year-round marketing and communications plan for assigned sports.
Manage box office at ticketed events for assigned sports, including setup, breakdown, and a healthy balance of hands-on participation at the windows and oversight of part-time staff during the event.
Manages player guest admissions, recruit admissions, will call admissions, and gameday ticket sales as well as liaises with event management staff on access management.
Oversee contingent staff during events. Regularly communicate with and schedule contingent staff members for events. Anticipate staff needs and make recommendations for staffing levels.
Other duties as assigned.

Minimum Qualifications

Personable, outgoing, service-oriented individual is required
Proficiency with ticketing systems or other inventory management systems and applications is preferred, but not required if candidate demonstrates ability to quickly learn and become proficient
Proficiency with Microsoft Office and Google Drive
Flexible schedule required, including availability to manage events that often take place on nights and weekends
Strong organizational skills and ability to multitask
Strong verbal and written communication and presentation skills
Comfortable engaging stakeholders at all levels of the Athletics Department
Passion for and strong desire to work in college athletics

Preferred Qualifications

BA/BS degree and one year of relevant experience, or combination of education and relevant experience
Experience in ticket operations, sales or customer service functions
Demonstrated experience working independently and as part of a team
Relevant subject matter knowledge
Ability to direct the work of others

The expected pay range for this position is $72,000 to $76,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information