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Information Technology Services
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84669 Requisition #
Thanks for your interest in the Assistant CIO, Support Services position. Unfortunately this position has been closed but you can search our 282 open jobs by clicking here.
MINIMUM REQUIREMENTS:
 
Education & Experience:

Bachelor's degree and eight years of increasingly technical work experience, or a combination of education and relevant experience. Higher Education experience a plus.

 
Knowledge, Skills and Abilities:
  • Detailed understanding of end user support methodology.
  • Must have working experience building support assessment tools and measuring support team performance against those goals.
  • Detailed understanding of relevant business and technical knowledge.
  • Ability to resolve issues quickly and make decisions that meet university objectives, in a collaborative culture.
  • Demonstrated ability to lead, motivate, and develop staff.
  • Exceptional customer relationship skills, consensus building skills, and ability to establish effective working relationships in a diverse environment.
  • Experience with ServiceNow, desktop imaging technologies, Windows and Mac operating systems, Linux distributions, physical and logical networks, Active Directory, enterprise database management, information security, desktop and endpoint management, and Point-of-Sale and PCI environments.
  • Demonstrated experience and training with IT Service Management best practices and methodologies.
 

Certifications and Licenses:

  • ITIL V3 Foundations preferred
  • Help Desk International or similar preferred
  • Information security training and/or certification preferred
 
PHYSICAL REQUIREMENTS*:
  • Constantly perform desk-based computer tasks, grasp lightly/fine manipulation.
  • Frequently sitting.
  • Frequently stand/walk, twist/ben/stoop/squat, reach/work above shoulders, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

 
WORKING CONDITIONS:
  • May work extended hours, evenings and weekends.
 
WORK STANDARDS:
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

 

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.


Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.



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