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Education & Experience (Required)
- Bachelor’s degree and 2 years relevant experience or combination of education and relevant experience.
Knowledge, Skills, & Abilities (Required)
- Strong oral and written communication skills.
- Excellent reading comprehension skills.
- Strong organizational, planning and time management skills.
- Demonstrated ability to work independently and make distinctions among competitive applicants.
- Excellent interpersonal skills.
- Professional presentation skills.
- Program planning skills.
Knowledge, Skills, & Abilities (Desired)
- Excellent interpersonal/customer service skills to interface with faculty, staff and students within the department and university.
- Proven organizational and time management skills.
- Able to work independently with minimal supervision. Demonstrated ability to independently diagnose and solve problems.
- Demonstrated aptitude to manage a large volume of work and to handle multiple tasks in an environment with frequent interruptions.
- Proficiency with PeopleSoft, OBIEE Reporting, Excel and Word highly desirable.
- Must be available to work through the month of December.
- Ability to work independently under minimal direction and be able to handle multiple assignments with fluctuating priorities.
- Ability to set own priorities based on the needs of the program and function professionally in a team-work environment
- Must be able to take initiative and exhibit good judgment in all areas of responsibility.
- Ability to function effectively under the pressure of deadlines and frequent interruptions in a busy environment while maintaining a pleasant demeanor.
- Comfortable presenting information in front of a large group.
- Must demonstrate both verbal and written communication skills to ensure she/he is able to communicate complex ideas to all levels of individuals internal and external to the University.
- Ability to form collegial working relationships with all levels of employees internal and external to the department.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
Certifications and Licenses:
None
PHYSICAL REQUIREMENTS*:
- Frequently perform desk based computer tasks, seated work and use light/ fine grasping.
- Occasionally lift, carry, push pull objects that weigh up to 10 pounds.
- Rarely stand, walk, use a telephone and write by hand.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS:
- May work extended or non-standard hours based on project or business needs. Occasional local and overnight travel required.
WORK STANDARDS:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.
How to Apply
We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and résumé along with your online application. Your one-page cover letter should briefly describe your background in customer service and provide examples of your experience with attention to detail, responsiveness, and decision-making.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
*Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.