Administrative Associate, WorkLife Financial Assistance Program

• High school diploma and four years of administrative experience, or combination of education and relevant experience.

• Minimum of 2-4 years relevant experience, with 2 years working in a role that required direct customer interface; interface with diverse family populations desireable; some HR experience desirable.

• Experience providing support and administration for financial assistance programs of any kind desireable.

• Highly competent user of MS Office (Word, Excel, Outlook, PowerPoint). Comfort with data manipulation and analysis.

• Demonstrated expertise with HR management systems such as PeopleSoft/Oracle, data base manipulation and Internet research.

• Strong project management and coordination skills including the ability to manage and prioritize the resources and tasks required to support simultaneous deliverables and delivery dates.

• Strong communication skills, including experience and comfort speaking to individuals, with the demonstrated ability to field questions and react quickly to the dynamics of the conversation.

• Ability to respond calmly and effectively to clients in a state of crisis or stress; ability to appropriately identify situations requiring referrals and intervention outside the scope of this role.

• Ability to creatively seek out answers to questions, escalates concerns as warranted, and close the loop on outstanding items quickly and efficiently.

• Must be a strong team player with the ability to establish effective working relationships with peers, subordinates and superiors through contributions in team settings, working groups and committees. Must adapt to shifting priorities.

• Ability to work constructively and cooperatively with a wide variety of individuals including faculty, staff, and students, as well as children/families of varied and diverse backgrounds.

• Ability to maintain confidentiality and integrity of all data and information and maintain professional boundaries with all constituencies.

• Understanding of how to maintain fairness of all program access while appropriately addressing individual situations as appropriate.

PHYSICAL REQUIREMENTS*:

• Constantly perform desk-based computer tasks.

• Frequently sitting.

• Occasionally stand/walk, reach/work above shoulders, use a telephone, writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds;

• Rarely twist/bend/stoop/squat, sort/file paperwork or parts, lift/carry/push/pull objects that weigh 11-20 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

• Very occasionally work evenings and weekends.

• Location of this position is primarily at the Stanford Redwood City Campus requiring presence during core working hours with the need to occasionally be on main campus to support events.

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.