Administrative Associate 1

In this role you will be required to: 

Administrative support

• Answer the department’s main phone lines during regular business hours or when the office is opened for special events.  Route calls appropriately, including to Palo Alto Police when warranted; troubleshoot and resolve caller inquiries by providing accurate information.
• Provide high quality customer service at all times.
• Respond to walk-in requests for assistance at the front counter of the Police department.
• Provide general administrative assistance with filing, copying, stocking supplies, etc. 
• Enter non-confidential information, such as training data, into departmental databases.
• Perform scanning and data entry for department documents and other projects as assigned.
• Proofread documents as requested including the annual Safety Security and Fire Report.
• Provide logistical support for meetings, emergency drills and training classes by ordering refreshments, making copies, arranging for meeting space, etc.
• Sort and distribute incoming department mail.

Additional Duties

• Monitor a police radio during one’s assigned shift and be alert to incidents which would require the issuance of a “Timely Warning” or “Immediate Notification.” 
• All members of the Stanford Department of Public Safety are considered essential or required University personnel and are expected to respond to campus during a major emergency to assist the department with the management and mitigation of the emergency.
• Perform other duties as assigned.
• **Weekend work and shift work may be required, sometimes with little advanced notice, including 5-8 home football games each year. **

To be successful in this role, you will bring:

• Friendly, engaging and courteous demeanor. 
• Ability to use sound judgment and independence in determining priorities.
• Ability to communicate with others and to assimilate and understand information in a manner consistent with the essential job functions.
• Ability to work in fast-paced environment and complete work in a timely and accurate manner.
• Flexibility and calmness in managing a varied work volume.
• Ability to work independently as well as part of a team.
• Effective oral / written communications skills including the ability to interact with a diverse group of people.
• Ability to keep sensitive information strictly confidential at all times.
• Attention to detail and accuracy required.
• Strong customer service orientation.
• Computer skills in basic applications (e.g., Word, Excel) and the ability to adapt to new technologies and processes.
• Desire to learn, accept and promote the Department’s Core Values.
• Familiarity with University policies and procedures, preferred.
• Familiarity with Law Enforcement administrative operations support preferred.
• Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting or standing for extended periods of time, sometimes in inclement weather conditions, and operating assigned office equipment.
• Possess and maintain a valid CA driver’s license.
• Be 18 years of age or older.
• Minimum education required:  High School diploma or GED.

Special Requirements

• Applicant must pass a complete background investigation including a fingerprint check, and a search of local, state, and national files for criminal history.
• Must possess and maintain a valid California driver’s license.

Selection Process (specific order of the process is subject to change)

• Application
• Personal History Questionnaire (PHQ)
• Interview with Department and University personnel
• Background, including polygraph
• Personal Interview with the Director of Public Safety

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law