LOCKSS Technical Support Lead

MINIMUM REQUIREMENTS:

Education & Experience:
Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.

At the Computing Support Analyst 3 level:
● Two-year college degree and five years of relevant experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities:
● Ability to provide excellent client service.
● Ability to apply diagnostic techniques for problem troubleshooting.
● Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
● Strong communication and interpersonal skills.

At the Computing Support Analyst 3 level, additionally:
● Ability to plan effectively and to manage/supervise projects and work queues.
● Must have advanced level expertise diagnostic techniques for problem troubleshooting.
● Excellent oral and written communication skills, with the ability to communicate complex technical issues to non-technical users.
● Ability to lead projects requiring technical expertise and creativity in analysis and deployment of technology.
● Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
● Ability to provide excellent client service.

Other Relevant Knowledge, Skills and Abilities May Include:
● Ability to learn new technologies and processes quickly.
● Ability to administer Linux systems, including operating system upgrades, software installation and configuration, and package version control.
● Knowledge of common Linux utilities and ability to write simple custom scripts.
● Knowledge of basic security concerns and solutions, including configuration of SSH, VPNs, and firewalls.
● Familiarity with Docker, Kubernetes, Puppet, or other modern devops technologies.

PHYSICAL REQUIREMENTS*:
● Constantly perform desk-based computer tasks.
● Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
● Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
● Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:
May require extended hours and weekends, on-call rotation.

WORK STANDARDS:
● Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
● Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.


Stanford is an equal employment opportunity and affirmative action employer and is committed to recruiting and hiring without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.


Job Code: 4732/4733
Job Grade: H/I